Director of Testing
YepCode
Residential Services Manager
KION Group
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Join a global leader in intelligent logistics and automation solutions; lead skilled maintenance teams across multiple NSW sites Lead responses to customer issues, ensuring incidents are resolved within contractual timeframes Manage and develop Supervisors and Team Leaders across service teams (residential and third-party) to exceed customer expectations and drive retention Work within annual budgets, P&L, and achieve targets for revenue, margin, and new business Maintain and grow key customer relationships; support business development efforts Ensure client issues are resolved and communicated effectively Promote a strong safety culture and ensure compliance with work health and safety standards Provide staff usage reports, forecast resource needs, and support workforce planning Prepare quotes for maintenance, parts, repairs, and installations Identify opportunities to expand service offerings to existing and new clients Attend customer meetings and deliver system performance reports
Requirements
- Engineering qualification or relevant trade/maintenance experience Strong leadership background in customer service environments Experience in material handling or similar technical systems is a plus Proven ability to lead skilled teams (fitters, electricians, engineers) Motivational leader with a focus on safety, quality, and customer satisfaction Knowledge of QA and WH&S standards, including incident management Financial acumen and ability to meet key deadlines Excellent communication skills and the ability to engage at all levels Adaptable, resourceful, and solutions-focused Proficient in Microsoft Office and report writing Flexible with work hours and open to regional travel Australian working rights are essential
