KinwellHealth

Engineer

• Resolve end-user support requests via the IT service management platform (e.g. Freshservice) while minimizing disruption to patient care.
• Provide onsite technical support for workstation deployments, printers, exam-room technology, and other clinic-based systems.
• Provision and maintain user accounts, endpoints, peripherals, and system access for Kinwell teammates.
• Support and maintain cloud systems, SaaS applications, and Microsoft 365 services across the organization.
• Assist with identity, access, endpoint, and security management using tools such as Microsoft Entra ID, Okta, Imprivata, Intune, Automox, and Defender.
• Support core platforms including Epic, Citrix, and other systems used in clinical and operational workflows.
• Monitor system performance, troubleshoot incidents, and assist with network, connectivity, and backup solutions.
• Maintain system documentation and contribute to process standardization and continuous improvement that enhance system reliability, security, and user experience improvement.
• Assist with secure system configurations, routine deployments, updates, and work across supported platforms.
• Partner with internal teams and vendors to troubleshoot issues, apply fixes, and support production changes.
• Contribute to improved technology adoption through documentation, knowledge sharing, and user enablement.
• Identify recurring issues and contribute to long-term solutions through documentation automation and process improvements.
• Ensure timely communication and follow through on support requests to maintain a high level of customer service.

Service Desk Engineer