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Kinrise

IT Support Analyst

Kinrise

IT Support Analyst role providing first-line hardware and software support for employees. Maintaining network systems and implementing IT solutions at multiple sites in Melbourne area.

Posted 5/7/2026full-timeDandenong South • 🇦🇺 AustraliaJuniorWebsite

Tech Stack

Tools & technologies
AzureCloud

About the role

Key responsibilities & impact
  • Provide first-line support to employees, troubleshooting hardware and software issues.
  • Maintain network systems and implement IT solutions to enhance operational efficiency.
  • Support 5 sites in Southeast Melbourne.
  • Focus on simplification and root cause analysis and remediation in help desk support.
  • Troubleshoot, diagnose, and resolve technical hardware and software issues.
  • Assist with setup and support of network systems, including LAN/WAN, Wi-Fi, VPNs, and other networking equipment.
  • Install, modify, and repair computer hardware and software.
  • Support factory-based computers in line with safety and quality policies.

Requirements

What you’ll need
  • Proven experience as an IT Support Analyst, Desktop Support Technician, or similar role.
  • Experience with Microsoft Office/Admin Suite, Windows OS, and network configuration.
  • SAP experience is advantageous.
  • Exposure to manufacturing environments and safety procedures
  • Experiencing in the following technologies is advantageous: Azure, Meraki, Extreme Networks, Velo Cloud, Cisco, Zscaler.
  • Bachelor’s degree in information technology, Computer Science, or a related field

Benefits

Comp & perks
  • An opportunity to work with leading Australian-made brands and products
  • An exciting role in a growing business with a great history and an ambitious growth agenda
  • Supportive and collaborative team culture
  • Kinrise is committed to creating an environment that welcomes all, celebrates our diversity in all its forms and fosters an environment of inclusion.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork configurationLANWANVPNMicrosoft OfficeWindows OSSAP
Soft Skills
problem-solvingcommunicationroot cause analysisoperational efficiencysimplification