Senior IT Customer Success Manager, DACH Region
Kinnovis
full-time
Posted on:
Location Type: Hybrid
Location: Brunn am Gebirge • 🇦🇹 Austria
Visit company websiteSalary
💰 €60,000 per year
Job Level
Senior
Tech Stack
Go
About the role
- Onboarding new customers
- Independently manage onboardings — from setup and configuration to go‑live
- Train users and provide a deep understanding of our platform
- Manage multiple introduction or rollout projects in parallel
- Take responsibility for schedules, milestones and clear communication with all stakeholders
- Support technical configurations, data migrations or integrations
- Provide long-term customer support — proactive, solution-oriented and reliable
- Identify upsell opportunities and continuously increase customer value
- Serve as the contact for technical questions and coordinate with the tech team on complex issues
- Build and maintain trusted, long-term customer relationships
- Proactively find solutions to challenges
- Communicate in a structured manner across all parties: customers, internal team, external partners
- Help shape and optimize our internal processes, templates and tools
Requirements
- Minimum 5 years of experience in Customer Success, IT project management or technical customer support — ideally in a SaaS environment
- Experience in agile project management and in process development and optimization
- Proven experience in a technical role with a strong understanding of software solutions and data structures (e.g., in development or as a Data Scientist)
- Strong customer orientation, organizational skills and a structured, solution-focused work approach
- Excellent communication skills — within the team and particularly in customer-facing situations
- Advanced Excel skills (data preparation or migration) and familiarity with tools such as Slack, Notion, HubSpot, Miro, Office 365
- Technical understanding of software solutions and data structures
- Excellent German and English skills (C2)
Benefits
- Flexible working hours and a hybrid working model
- Apply online
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
agile project managementdata migrationdata structuressoftware solutionscustomer successIT project managementprocess developmenttechnical supportExceltechnical configurations
Soft skills
customer orientationorganizational skillsstructured communicationsolution-focused approachrelationship buildingproblem-solvingproactive supporttrainingproject managementstakeholder communication