Head of Customer Success Management
Kinnovis
full-time
Posted on:
Location Type: Hybrid
Location: Brunn am Gebirge • 🇦🇹 Austria
Visit company websiteSalary
💰 €80,000 per year
Job Level
Lead
Tech Stack
Go
About the role
- Strategic planning and leadership
- Develop and implement strategies to improve customer success
- Build and maintain long-term relationships with key customers and stakeholders
- Analyze customer data to identify trends and define actions
- Operational project management
- Independently manage onboarding for new customers — from setup and configuration to go-live
- Manage multiple projects simultaneously, responsible for schedules, milestones, and communication with all stakeholders
- Team leadership and development
- Support and coach the Customer Success team to promote best practices in customer care
- Regular training and feedback sessions to drive continuous improvement
- Long-term customer support — proactive, solution-oriented, and reliable
- Point of contact for technical questions; coordinate with the engineering team on complex issues
- Contribute to and optimize internal processes, templates, and tools
- Develop scalable processes for onboarding, customer management, and project governance
Requirements
- At least 5 years of experience in Customer Success, IT project management, or technical customer support — ideally in a SaaS environment
- Experience in strategic planning, process development and optimization, and agile project management
- Ideally, previous leadership experience
- Strong customer orientation, organizational skills, and a structured, solution-focused approach to work
- Excellent communication skills — within the team and especially in customer interactions
- Advanced skills in Excel and common collaboration tools such as Slack, Notion, HubSpot, Miro, Office365
- Technical understanding of software solutions and data structures
- Excellent German and English skills (C2)
Benefits
- Flexible working hours and a hybrid work model
- A modern, international team that values personal responsibility and clear communication
- Direct influence on product and customer processes — your voice matters
- Short decision-making paths and flat hierarchies — you will work within our Strategic Leadership Team
- Long-term prospects in a stable, growing family-owned company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successIT project managementtechnical customer supportstrategic planningprocess developmentprocess optimizationagile project managementdata analysisonboardingproject governance
Soft skills
leadershipcustomer orientationorganizational skillssolution-focused approachcommunication skillsteam leadershipcoachingcontinuous improvementrelationship buildingproactive problem solving