Claims Operations Manager – Homeowners

Kingstone Insurance Company

Claims Operations Manager responsible for leading claims initiatives and technology improvements at Kingstone Insurance. Collaborating across teams to enhance customer service and claims operations.

Posted 5/5/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $145,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Contribute to development and execution of Claims strategic and tactical initiatives
Lead continuous improvement efforts with a focus on leveraging existing technology and identifying new capabilities to support Claims results
Represent claims with internal and external stakeholders as needed
Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims
Champion and strengthen Kingstone’s Core Values in words and actions
Demonstrate a passion for delivering outstanding service to Kingstone customers through claims excellence, continuous improvement, and service
Create and promote an engaging and positive work environment where all employees feel empowered, accountable, and valued
Foster a culture of teamwork and accountability within Claims and across Kingstone Insurance
Serve as the Subject Matter Expert for Claims technology capabilities including Snapsheet Claims platform
Be responsible for all aspects of talent management within their area of responsibility including selection/hiring, retention, and performance management
Adhere to and promote company policies on reserving, compliance, cybersecurity, and other business critical procedures
Lead Claims SOX and State Compliance programs and procedures, works collaboratively with Internal Audit
Leverage data to understand trends, solve problems, and build effective plans for continuous improvement

Requirements

What you’ll need

Four-year college degree (required)
5+ years of Homeowners Claims handling experience at an insurance carrier
3+ years of experience leading or supporting Claims technology and process improvement
Experience with Casualty and Auto Claims (preferred but not required)
Experience with Snapsheet Claims platform capabilities, including configuration and testing (strongly preferred but not required)
Technical proficiency with Homeowners Claims handling, investigation, policy and resolution
Track record of success in a Claims leadership or Claims Operations position
Experience with Claims technology, including vendor selection, representing the business during development, UAT, and operational readiness
Excellent communication skills and ability to work effectively with all levels and functions of Kingstone
Ability to effectively plan, prioritize, and organize work
A change champion who excels at building relationships with internal and external stakeholders
Adaptable and versatile leader comfortable “wearing many hats” every day/week

Benefits

Comp & perks

Comprehensive health benefits
Life and disability insurance
401(k) with company match
Paid parental leave
Paid vacation, paid holidays, and birthday off
Peer recognition program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims handlingClaims technologyProcess improvementHomeowners ClaimsCasualty ClaimsAuto ClaimsSnapsheet Claims platformVendor selectionUATOperational readiness

Soft Skills

Communication skillsTeamworkAccountabilityLeadershipRelationship buildingAdaptabilityOrganizational skillsChange managementEmpowermentCustomer service

Certifications

Four-year college degree