King's Service Centre

Cloud Engineer

• Ensure the college’s Public Cloud services are delivered and maintained to a high standard and in accordance with defined service level agreements.
• Proactive management and maintenance of all aspects of the college’s Public Cloud platforms, adoption of new services into production and responding to incidents and service requests.
• Continual service improvement ensuring that the college has appropriate and available Public Cloud services to support its ongoing needs.
• Manage the resolution of major incidents and any escalated issues on the Public Cloud platforms.
• Support the delivery of technological change across the Public Cloud platforms.
• Support the security, resilience, backup and monitoring of the college Public Cloud platforms.
• Identify and undertake service improvements.
• Work closely with the other teams within IT to provide an excellent IT Service.
• Manage and maintain the college’s backup solution.
• Work closely with 3rd parties to successfully deliver cloud services.
• Ensure all Public Cloud services including the college’s backup solution are maintained to the correct technical and security best practice specifications.
• Operate in line with the college IT operating model and values and to promote these within the Cloud team.
• Contribute with the design and delivery of updates to the Public Cloud environment.
• Drive operational excellence across the Public Cloud services.
• Operate as a member of the Public Cloud team, representing the team across many forums, both internal and external.
• Develop and maintain collaborative and inclusive relationships with peers, key college stakeholders, management, 3rd parties and colleagues.
• Utilise effective communication skills within the Public Cloud services team to ensure that objectives, strategies, accountabilities, and objectives are clearly understood.
• Develop and continually improve the College Public Cloud services.
• Ensure the root cause of all Public Cloud P1, P2 and escalated incidents are obtained and actively seek to eliminate such root causes through a practice of continuous improvement.
• Adhere to a best practice service management framework.
• Ensure that user experience and satisfaction is at the forefront of all activities.
• Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above minimum requirements for the Public Cloud services.
• Keep abreast of changing trends and market developments of current and future technologies.
• Identify new cloud technologies that can provide benefit to the college.

Public Cloud Engineer

Manager

•Responsible for successfully delivering IT based change in a large complex environment, leading a diverse multi-skilled team
•Manage change initiatives from start to finish, including Procurement, and Finance and Budget Management
•Build positive working relationships across a wide stakeholder community including external partner organisations
•Drive the creation of benefits realisation plans
•Demonstrate managerial skills such as coaching, motivation, managing performance
•For Waterfall specialists: define, document and deliver IT projects in line with the King’s project delivery standards; plan, identify and secure resources for work packages; monitor resource utilisation and expenditure against budget; produce plan and budget reports; manage IT procurement activities including tender development, evaluation, supplier selection and contract negotiation; provide mentoring and matrix manage staff, contractors and vendors; ensure project and risk management processes are maintained; contribute to benefits realisation plans
•For Agile specialists: act as servant leader and coach for an Agile team; educate the team in Scrum, Built-in-Quality, Kanban and SAFe; improve flow by removing impediments; assist decision makers with review, prioritisation and optimisation of the portfolio; build high-performing teams by coaching, fostering collaboration and resolving conflicts

Public Cloud Engineer

Senior Delivery Manager