Kinetic

Customer Success Manager

Kinetic

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support the project team in onboarding new customers
  • Deliver remote training sessions—both planned and as needed – to build confidence and ensure adoption
  • Own a portfolio of accounts
  • Build deep, trusted relationships through regular remote meetings and on-site visits
  • Capture and share feedback to shape our product roadmap
  • Collaborate across departments to ensure seamless service delivery
  • Monitor customer health, anticipate risks, and take proactive steps to ensure long-term satisfaction and loyalty
  • Own the full sales cycle for expansion opportunities within your accounts—from discovery and proposal to negotiation and close
  • Travel when strategically appropriate—approximately 20% of your time
  • Stay curious. Be ready to jump in, figure things out, and grow with us in a fast-paced, evolving environment

Requirements

  • Real experience in student housing, residence life, or campus operations
  • 2–5 years in a customer-facing role, where you’ve built relationships, solved problems, and made people feel heard and supported
  • Demonstrated track record of experience in account growth or sales, with a track record of identifying and closing opportunities
  • A customer-first mindset and a passion for helping others succeed
  • Excellent communication skills—confident in leading meetings, delivering training, and building rapport
  • Tech-savvy curiosity. You’re excited by how software can solve real-world problems and improve campus operations
  • A growth mindset—you’re excited by change, challenge, and opportunity
  • The KxFactor - Adaptability, curiosity, and a collaborative spirit
Benefits
  • Fully remote – work from anywhere in the US
  • Flexible working hours – we focus on outcomes, not clock-watching
  • Competitive salary, negotiable based on experience
  • Annual performance bonus – share in the success you help create
  • Be authentically you – we value individuality and diverse perspectives
  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Disability insurance
  • Wellbeing program plus 2 company-wide wellbeing days
  • 1 paid community / volunteer day per year
  • 15 days paid time off, plus company holidays
  • Ongoing training and development to support your career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingproblem solvingcustomer-first mindsetexcellent communicationleading meetingsdelivering trainingrapport buildingadaptabilitycuriositycollaborative spirit