Training Program Manager

Kinective

Client Experience Training Program Manager at Kinective, designing structured training and skill-building programs to improve onboarding and competency of customer-facing teams.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the design and launch of a structured new hire orientation program for the Client Experience organization
Build a product certification program spanning multiple lines
Facilitate weekly practice calls for skill development
Deliver hands-on systems and tooling training
Drive AI tool adoption and simplicity in training pathways
Track and report training effectiveness and skill gaps
Build program scalability beyond the Client Experience team

Requirements

What you’ll need

Bachelor’s degree in Instructional Design, Organizational Development, Education, or a related field
3+ years of experience in learning & development, enablement, or instructional design — with a track record of both building and delivering programs
Demonstrated ability to design certifications, assessments, or structured competency frameworks
Experience working in a SaaS or technology environment
Experience with LMS platforms or certification tooling
Strong facilitation presence: confident running live practice sessions, coaching, and hands-on training
Strong change management instincts: able to drive adoption and behavior change, not just publish content
Ability to translate complex product/process knowledge into clear, learnable training that sticks
Strong measurement mindset: track completion, competency, adoption, and impact (not just activity)

Benefits

Comp & perks

Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
Flexible PTO, 11 company holidays, and generous parental and caregiver leave
An immediately vested 401(k) with company contributions
Wellness resources and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designprogram developmentcertification designcompetency frameworkstraining effectiveness measurementskill gap analysisSaaS experienceLMS platformshands-on trainingchange management

Soft Skills

facilitationcoachingcommunicationadaptabilityproblem-solvingleadershiporganizational skillsinterpersonal skillspresentation skillsanalytical thinking