Customer Success Manager
Kinective
full-time
Posted on:
Location Type: Hybrid
Location: Gilbert • Arizona • United States
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Salary
💰 $70,000 - $85,000 per year
About the role
- Serve as the primary point of contact for our strategic customers, understanding their unique business needs, challenges, and objectives
- Develop and execute strategic account plans to drive customer satisfaction, retention, and expansion and report against progress with customers through Quarterly Business Reviews
- Work closely with Professional Services to facilitate seamless onboarding processes for new customers
- Drive product adoption by providing ongoing guidance, best practices, and recommendations tailored to each customer's goals
- Act as the voice of the customer within Kinective, advocating for customer needs, preferences, and feedback across internal teams
- Collaborate closely with the sales team to identify opportunities for cross-selling and upselling Kinective's core products and services
- Negotiate subscription or software agreement renewals of products and services directly with the customer
- Evaluate risk levels for each customer and proactively utilize best practices to drive retention
- Monitor key performance metrics, usage patterns, and customer feedback to assess the health of customer accounts
- Champion the value of Customer Success within the organization and externally with customers.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field (preferred)
- 3+ years experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales
- Strong practical experience advising product and operational teams on the design and implementation of new banking products
- Demonstrated success in managing relationships with enterprise-level customers and driving revenue growth through cross-selling and upselling initiatives
- Strong practical experience advising product and operational teams on the design and implementation of new banking products.
Benefits
- 401(k) plan with company contributions
- Flexible paid time off and company holidays
- Generous parental and caregiver leave
- Comprehensive health benefits including medical, dental, vision, and prescription coverage
- Life and disability insurance
- Wellness resources and professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successcross-sellingupsellingcustomer retentionstrategic account planningperformance metrics monitoringrisk evaluationproduct adoption strategiesbusiness reviews
Soft Skills
customer advocacycommunicationcollaborationnegotiationrelationship managementproblem-solvingstrategic thinkingcustomer orientationadaptabilityleadership
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Marketing