Onboarding Specialist
Kindsight
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $40,000 - $50,000 per year
Job Level
About the role
- Plan and facilitate the onboarding process for new customers
- Work directly with customers to answer questions and troubleshoot issues
- Deliver tailored training sessions and create documentation
- Collaborate with cross-functional teams to ensure smooth onboarding
- Provide feedback on onboarding processes for continuous improvement
Requirements
- 1+ years of experience in customer onboarding or implementation in a SaaS environment
- Strong verbal and written communication skills
- Comfort with technical products
- Familiarity with Salesforce is an asset
- Bachelor's degree in Business, Communications, or a related field preferred, or equivalent experience in a customer-facing role
Benefits
- Competitive salary
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingimplementationSaaS
Soft Skills
verbal communicationwritten communicationtroubleshootingcollaborationfeedback