Customer Liaison

Kinatico

Customer Liaison supporting New Zealand clients for Kinatico, a Reg-Tech company powering safer, more compliant workplaces. Handling support enquiries, order accuracy, SLA performance, and client status reporting remotely from Auckland.

Posted 8/13/2026full-timeRemote • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a client-centric mindset with strong attention to detail and organizational skills, ensuring accurate order processing and timely status reporting. Proficient in problem-solving and delivering high-quality support in a fast-paced, technology-driven environment.

Highest-signal resume keywords

Client-Facing Support ExperienceOrder Processing AccuracySLA ManagementProficiency in Microsoft Office SuiteKnowledge of Kinatico Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingStatus ReportingProblem-SolvingQuality AssuranceTriage and Resolution

Soft Skills

Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

Microsoft Office SuiteKinatico Products

Industry Keywords

SaaSCustomer SatisfactionService DeliveryOperational PerformanceFast-Paced Environment

About the role

Key responsibilities & impact

Provide responsive, accurate support to New Zealand clients via phone and support queues
Triage and resolve enquiries at first contact wherever possible
Escalate complex or technical issues to the appropriate team member
Maintain operational performance so SLAs and quality standards are consistently met
Identify opportunities to improve service delivery and reporting accuracy
Participate in quality assurance activities and case reviews
Identify and correct order discrepancies arising from client system integrations
Ensure accurate order processing for key accounts
Prepare and maintain accurate, timely status reporting on order and verification progress for assigned accounts
Undertake additional activities and projects as directed by the manager
Own order accuracy and status reporting responsibilities for a specific group of clients

Requirements

What you’ll need

Client-centric mindset and commitment to customer satisfaction
Strong attention to detail, organisational skills, and commitment to accuracy in order processing and reporting
Proactive problem-solving approach
Knowledge of Kinatico products and services
Confident, professional verbal and written communication
Collaborative approach with ability to work cross-functionally and escalate appropriately
Strong time management, self-direction, and prioritisation across live support and independent desk activities
Proven experience in a client-facing support role within a SaaS or technology-driven environment
Track record of delivering responsive, high-quality support in a fast-paced environment
Familiarity with SLA management and status reporting
Experience with Kinatico products preferred but not essential
Proficiency in Microsoft Office Suite, including Excel

Benefits

Comp & perks

Regular development conversations and room to own your career path
Free access to an Employee Assistance Program
Retail discounts
Purpose-led mission focused on safer and more compliant workplaces
Stability of an ASX-listed company
KinatiKudos recognition and a culture that celebrates wins