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About the role
Key responsibilities & impact- Own and grow a portfolio of Enterprise accounts, driving retention, expansion, and outstanding client satisfaction
- Build trusted, senior-level relationships across your clients’ organisations and act as a genuine strategic advisor
- Lead, coach, and develop your team of Client Executives to achieve individual and collective performance goals
- Establish and maintain team operating cadences (pipeline reviews, account planning, performance check-ins) so everyone knows where they stand and what’s next
- Define and continuously improve the team’s account management processes, building playbooks and frameworks that scale best practice
- Use AI-assisted tools and CRM data to strengthen account strategies, improve forecasting, and move from instinct-led to insight-led decisions
- Collaborate with Product, Engineering, and Marketing teams to shape solutions that genuinely meet customer needs
- Present and demonstrate Kinatico’s solutions, translating complex compliance capabilities into clear, compelling business value
- Contribute to roadmap discussions and ensure the voice of your clients is heard in product prioritisation
- Represent Kinatico at industry events and contribute to the organisation’s growth story
Requirements
What you’ll need- Significant experience in senior client management, account direction, or client partner roles, ideally within B2B software, SaaS, or technology-enabled services
- A proven track record of retaining and growing Enterprise accounts against revenue targets
- Demonstrated experience leading, coaching, and developing a high-performing team
- Deep knowledge of workforce compliance, HCM software, or adjacent HR technology solutions
- Familiarity with structured sales methodologies (Miller Heiman or equivalent) and the discipline to apply them consistently
- A data-driven mindset, comfortable using Salesforce, reporting dashboards, and AI-assisted tools to make better decisions and manage your team more effectively
- Genuine curiosity about how technology (including AI) can improve client outcomes and team ways of working, without any expectation of being a technical expert
- Demonstrated experience working within or alongside compliance, workforce screening, background verification, or regulatory technology environments.
- Human resource, recruitment, or workplace safety experience is a bonus
Benefits
Comp & perks- Flexible and supportive work environment
- A culture of development and recognition, we want our people to thrive!
- Attend our Friday Funaticans in person and virtual events
- Bright, spacious office in the Perth CBD
- Work for an ASX listed company and a leader in Reg-Tech
- Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client managementaccount directionaccount management processesworkforce complianceHCM softwareHR technology solutionsstructured sales methodologiesdata-driven decision makingreporting dashboardsbackground verification
Soft Skills
relationship buildingstrategic advisingteam leadershipcoachingperformance managementcollaborationcommunicationcuriosityinsight-led decision makingclient satisfaction