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About the role
Key responsibilities & impact- Design and own the end-to-end customer activation journey that drives rapid time-to-value, leading platform implementation from discovery through to go-live, UAT oversight, and milestone tracking for enterprise customers (200+ users), and acting as the key point of escalation for platform-related delivery matters
- Build and maintain a sales team that knows the product inside out, through regular training, quarterly certifications, individual coaching, and observation on sales calls, tracking and reporting on demonstration effectiveness
- Design and deliver comprehensive sales enablement programs covering demonstration frameworks, competitive positioning, use-case storytelling, battle cards, ROI calculators, objection handling guides, and first call deck frameworks
- Lead high-stakes customer and investor demonstrations in partnership with sales and executive teams, supporting discovery workshops and focus groups to understand client requirements and accelerate deal velocity
- Increase win rates and protect revenue by ensuring every customer achieves value from day one, identifying upsell and cross-sell opportunities, and preventing early churn
- Create interactive learning content including video tutorials, product tours, and embedded in-app guidance, and develop a best-in-class documentation strategy that makes complex compliance concepts immediately actionable
- Generate pipeline through customer advocacy, case studies, and reference relationships, and collaborate with Marketing to leverage activation success stories for demand generation
- Partner with Product to embed activation thinking into release cycles, influence the roadmap with customer data and adoption insights, and work with Sales on pre-sales enablement that sets accurate expectations and accelerates post-sale time-to-value
Requirements
What you’ll need- 5 or more years in platform enablement, customer success, implementation management, or delivery leadership, with a track record of executing programs at scale
- Experience managing complex, enterprise-level platform implementations, working cross-functionally with Sales, Product, Technology, and Executive teams
- Strong analytical skills with the ability to map the customer journey, identify friction points, and make evidence-based improvements
- The coordination and delivery experience to manage competing priorities in a fast-moving environment
- Instructional design, learning design, or adult education qualifications (it would be great if you also have)
- SaaS, HRIS, HCM, compliance, or workforce management domain experience (it would be great if you also have)
- Experience in early-stage or high-growth technology companies and enthusiasm for AI-powered learning and emerging enablement technologies
Benefits
Comp & perks- Flexible working
- A team that genuinely invests in your growth, with regular development conversations and real room to own your career path
- Friday Funaticans: our weekly team ritual for connecting, in person at our Perth CBD office or online wherever you are
- Recognition that means something: from KinatiKudos shoutouts to a culture that celebrates wins big and small
- A purpose-led mission you will feel every day: our technology helps keep workplaces safer and more compliant
- The stability of an ASX-listed company with the energy of a high-growth Reg-Tech business
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
platform enablementcustomer successimplementation managementdelivery leadershipanalytical skillsinstructional designlearning designadult education
Soft Skills
coachingcommunicationcollaborationproblem-solvingprioritizationcustomer advocacy
Certifications
quarterly certifications