Kin

Licensed Customer Service Agent, Multi-Carrier/Brokerage Experience

Kin

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $45,000 - $50,000 per year

Job Level

Junior

About the role

  • Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage
  • Manage inbound and outbound customer communications across phone, email, and other channels
  • Process policy updates, endorsements, and changes across multiple carrier systems
  • Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements
  • Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills
  • Support non-licensed team members and sales agents with complex service requests
  • Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials
  • Maintain accurate records and ensure all service interactions meet compliance and quality standards

Requirements

  • Active Personal Lines or Property & Casualty insurance license
  • 1+ year of experience in a brokerage or insurance agency environment, including call center experience
  • Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
  • Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
  • High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
  • Strong organizational skills and ability to work independently in a remote environment
  • Bilingual Spanish proficiency (Bonus)
Benefits
  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
  • 401(k) with company match up to 4% of eligible earnings
  • Multiple medical plan options, plus dental and vision coverage
  • Company-funded HSA contributions (based on medical plan selection)
  • Company-paid life insurance and short-term disability
  • Employee referral bonuses
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to mental health support and confidential counseling resources
  • 11 days accrued PTO, 7 paid sick days, and 8 paid company holidays
  • Paid Parental Leave: 14 weeks (birthing parents), 8 weeks (non-birthing parents)
  • Career mobility and internal growth opportunities across the organization
  • Professional development budgets for certifications, conferences, and learning available, subject to management approval
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance policy servicingbilling inquiriespolicy cancellationsendorsementsproblem-solving
Soft Skills
professionalismempathyattention to detailorganizational skillsindependent work
Certifications
Personal Lines insurance licenseProperty & Casualty insurance license