Licensed Customer Service Agent, Multi-Carrier/Brokerage Experience

Kin

Licensed Customer Service Agent resolving complex service needs across multiple carriers. Provide high-quality insurance experiences to policyholders in the United States.

Posted 4/16/2026full-timeRemote • Alabama, Arizona, Colorado, Florida, Idaho, Illinois, Kansas, Kentucky, Maine, Maryland, Massachusetts, Missouri, Montana, Nevada, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJunior💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage
Manage inbound and outbound customer communications across phone, email, and other channels
Process policy updates, endorsements, and changes across multiple carrier systems
Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements
Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills
Support non-licensed team members and sales agents with complex service requests
Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials
Maintain accurate records and ensure all service interactions meet compliance and quality standards

Requirements

What you’ll need

Active Personal Lines or Property & Casualty insurance license
1+ year of experience in a brokerage or insurance agency environment, including call center experience
Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
Strong organizational skills and ability to work independently in a remote environment
Bilingual Spanish proficiency (Bonus)

Benefits

Comp & perks

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days accrued PTO, 7 paid sick days, and 8 paid company holidays
Paid Parental Leave: 14 weeks (birthing parents), 8 weeks (non-birthing parents)
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance policy servicingbilling inquiriespolicy cancellationsendorsementsproblem-solving

Soft Skills

professionalismempathyattention to detailorganizational skillsindependent work

Certifications

Personal Lines insurance licenseProperty & Casualty insurance license