Priority Claims Specialist III
Hanger, Inc.
Senior State Manager, Home Insurance
Kin
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Colorado, Florida, Idaho, Illinois, Kansas, Kentucky, Maine, Maryland, Massachusetts, Missouri, Montana, Nevada, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Creating lines of business/state strategies, including all operational goals and measures, including customer experience and satisfaction, policyholder retention, quotes, sales, conversion, new business growth, underwriting quality, price segmentation, and claims trends
- P&L responsibility for our new lines of business and/or states
- Filing and gaining approval of changes that require regulatory approval
- Aligning operational goals and measures across functions for financial planning and evaluation
- Defining product market fit and deeply understanding the needs, behaviors, and pain points of the target customer segments; translating customer insights into tangible product enhancements with strong cross-functional collaboration
- Analyzing feedback and data to understand how coverage offerings are received by agents and customers, the ease of the application process, and the overall satisfaction with the insurance product
- Working closely with our technical teams to enhance user and agent experience for assigned states/products
- Communicating and planning state strategies with managers across all functional areas and the leadership team
- Identifying ways to improve and automate internal processes to advance insurance product development
Requirements
- 8-10 years of insurance experience
- 5+ years of specific insurance product line experience (home and auto preferred)
- Underwriting and loss mitigation experience with a focus on geographies prone to severe convective storms and/or hurricanes
- In-depth knowledge of insurance products, pricing, risk, and regulatory requirements
- Proven managerial skills with demonstrated success in developing, leading, and overseeing state P&Ls
- Strong ability to quickly grasp new concepts and technologies with a well-rounded understanding of tools such as Excel, SQL, and Looker
- Exceptional written and verbal communication skills, as well as proven ability to foster and encourage teamwork and productive working relationships with stakeholders at all levels and across organizational lines
- Committed to maintaining ethical standards when dealing with data, our customers, and internal employees
- Outstanding project management and time management skills with a proven ability to maintain composure and flexibility in thriving fast-paced situations
Benefits
- Comprehensive benefits program, including Medical, Dental, Vision, Life Insurance and Disability Insurance options
- Employee Assistance Program
- Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance
- Competitive salary and equity
- 401K with a company match of up to 4%
- Flexible PTO for exempt employees, along with 8 company-observed holidays
- Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
- Continuing education and professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance experienceinsurance product line experienceunderwritingloss mitigationinsurance products knowledgepricing knowledgerisk assessmentregulatory requirements knowledgeproject managementtime management
Soft skills
managerial skillscommunication skillsteamworkrelationship buildingconceptual understandingflexibilitycomposurecollaborationcustomer insight translationprocess improvement
