Senior Business Analyst – Product Delivery, Enablement

Kimberly-Clark

Senior Business Analyst at Kimberly-Clark delivering agile product execution and customer engagement strategies. Leading cross-functional initiatives to improve product delivery and value realization.

Posted 7/23/2026full-timeAtlanta • 🇺🇸 United StatesSenior💰 $105,740 - $130,620 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product delivery and customer engagement strategies, leveraging CRM and digital platforms to drive adoption and optimize user experiences. Proven ability to lead cross-functional teams in agile environments, ensuring high-quality outcomes through effective stakeholder management and data-driven insights.

Highest-signal resume keywords

Product DeliveryCustomer EngagementAgile MethodologiesCRM PlatformsChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agile ExecutionBacklog PrioritizationSprint PlanningRelease CoordinationData-Driven InsightsSuccess Metrics TrackingUAT CoordinationEnhancements ManagementDelivery ProcessesGovernance Standards

Soft Skills

CommunicationFacilitationDocumentationProblem-SolvingStakeholder Management

Tools & Technologies

SalesforceCRMDigital PlatformsProsciADKAR

Industry Keywords

CX OperationsDigital TransformationChange ManagementProduct GovernanceCustomer Outcomes

About the role

Key responsibilities & impact

Partner with Product Managers to translate product vision and roadmaps into outcome-driven delivery plans
Lead agile execution, including backlog prioritization, sprint planning, release coordination, and cross-functional delivery alignment
Drive delivery excellence by identifying risks, resolving dependencies, and ensuring high-quality releases
Continuously improve delivery performance through data-driven insights, agile best practices, and effective stakeholder engagement
Design and execute customer engagement and adoption strategies leveraging CRM and digital capabilities
Manage post-launch optimization using customer feedback to continuously improve product experiences and engagement approaches
Define and track success metrics related to adoption, engagement, customer outcomes, and business impact
Establish and champion scalable delivery processes and governance standards

Requirements

What you’ll need

7+ years of experience in product delivery, CX operations, customer engagement, or digital transformation
Proven experience partnering with Product Managers in delivery-heavy environments
Strong understanding of CRM and digital platforms (Salesforce preferred)
Demonstrated success leading cross-functional initiatives with measurable outcomes
Experience driving change management and adoption for customer-facing capabilities, including knowledge of practices and tools such as Prosci or ADKAR
Strong analytical and problem-solving capabilities
Experience coordinating UAT, managing enhancements, and supporting agile delivery
Excellent communication, facilitation, and documentation skills
Deep experience with agile methodologies, change management, and product governance
Strong leadership, communication, and stakeholder management skills

Benefits

Comp & perks

Comprehensive benefits suite, including health insurance and 401(k) plan
Target bonus eligibility
Flexible work model blending remote work and in-person collaboration