Customer Service Representative, Spanish and English
Teleperformance
Customer Service and Order Management Specialist, German Speaker
Kimberly-Clark
full-time
Posted on:
Location Type: Hybrid
Location: Krakow • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Execute complete order process for assigned customer portfolio (capture, process, manage changes)
- Check orders in SAP R/3 for product codes, stock availability, delivery lead times and logistic appointments
- Proactively manage customer portfolio to achieve on-time-in-full delivery
- Resolve enquiries and delivery queries; liaise with internal and external parties and communicate progress/outcomes
- Manage customers’ logistics claims via Dispute Case Management tool, investigate complaints, create credit/debit notes and returns and attach approvals
- Daily communication with cross-functional teams: Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing, EDI and Master Data
- Maintain and develop relationships with relevant markets and major customers; participate in teleconferences/meetings with customers
- Back up team members as requested by manager
- Fulfil reporting activities (daily, weekly, monthly, quarterly) to customer, stakeholders or team leader
Requirements
- Fluent in English & German (CEF-C1) both spoken and written
- Computer literate with MS Office (Word/Excel/Teams)
- Passion for customer service and customer-centric mindset
- Ability to work independently, use own initiative and take ownership
- Ability to stay calm under pressure and maintain a positive, can-do attitude
- Excellent attention to detail and data entry skills
- Ability to build strong customer relationships and problem-solving approach
- Background in order management/logistics/customer service advantageous (training provided)
- Authorized to work in the role’s country (local candidates only); no relocation support
Benefits
- Private Medical, Dental and Vision Plan
- Life Insurance
- Social Fund
- Cafeteria Platform with an individual budget (including MultiSport and more)
- Flexible remote work arrangement (remote work opportunity up to 5 days a week)
- Learning & Growth: wide range of soft skills training
- International environment with exposure to global business functions
- Support for good health and work-life balance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP R/3data entryorder managementlogisticsdispute case management
Soft skills
customer servicecustomer-centric mindsetindependenceinitiativeownershipcalm under pressurepositive attitudeattention to detailrelationship buildingproblem-solving
