Senior Partner Manager, Outsourcing Operations
Spotify
Vice President, Enterprise Supply Chain and Shared Services
Kimberly-Clark
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Illinois, Tennessee, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $272,820 - $352,660 per year
Job Level
Lead
About the role
- Lead the team responsible for transforming end-to-end integrated Supply Chain activities globally.
- Develop a phased, multi-year Shared Services strategy and operating model for K-C’s supply chain work processes.
- Dual reporting to the Chief Supply Chain Officer and VP, Global Business Services; partner with Chief Procurement Officer and ESC leadership.
- Identify capabilities suited for shared service and BPO arrangements and manage outsourcing requirements globally.
- Design and oversee implementation of a three year strategy and portfolio to standardize processes across segments, functions and regions.
- Lead business process design and governance, facilitating budget and resource prioritization and collaborating with process owners and DTS.
- Design, monitor, and improve controls in ESC and partner with GBS to improve Source to Pay operations.
- Drive global LEAN/CI efforts to meet annual continuous improvement targets for cost, quality and employee experience.
- Recommend and implement process improvements, technology implementations, and automations/AI to streamline ESC.
- Manage senior stakeholders, collect VOC feedback and convert into ESC policies and procedure change recommendations.
- Represent ESC and GBS globally as a trusted partner to brief internal and external stakeholders on opportunities, targets, risks, and successes.
- Build and implement a unified global reporting structure and dashboards tracking SLAs and Total Cost/Quality/Standardization/Velocity of Service and CSAT.
Requirements
- 20+ years of experience in the Supply Chain space inside large, complex, multinational organizations.
- Proven balance of operational and transformative leadership skills to continue to enhance the ESC end to end processes (Plan, Source, Make, Deliver).
- Experience leading large-scale process optimization efforts focused on work process optimization, automation and shared services with an E2E, value stream mindset.
- Extensive knowledge of all functional components within Supply Chain and experience crossing several sub-functions, including material planning, production planning, logistics, transportation and operations.
- Experience leading operations teams in the ESC space and shaping global ESC policy and standardizing procedure across multiple geographies.
- Working knowledge of global ESC standards in the US, Europe, Asia Pacific and Latin America regions.
- Bachelor's Degree required; Master’s Degree preferred.
- Experience leading large Supply Chain functions in global, cross-functional and matrix structured teams.
- Preference for experience establishing Shared Services operating models and/or supply chain delivery groups in a complex multinational organization.
- Practical end-to-end knowledge of Procurement, Planning, Logistics and Customer Services.
- Extensive knowledge of both outsource provider (BPO) services and shared service center operations.
- Experience with high-impact and large-scale transformation efforts yielding significant value.
- High emotional intelligence (EQ) and influence skills, coupled with long-term strategic planning.
- Excellent stakeholder management skills across all levels of the organization.
- Comfortable on a shop floor or in a boardroom and interfacing/escalating with suppliers.
- Knowledge of regulatory requirements for order entry, planning, manufacturing, testing, shipping, and quality assurance in a regulated industry.
- Familiarity with designing and enforcing controls.
- Experience driving large-scale Continuous Improvement (CI) efforts; CI certification preferred.
- Experience managing large vendor relationships, including complex contractual relationships and standing up new large-scale global vendors.
- Demonstrated track record of leveraging process and project management skills to deliver results.
- Motivational people leader, capable of finding, coaching, and promoting a diverse and inclusive team of top talent.
- Employment subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
Benefits
- Great support for good health with medical, dental, and vision coverage options.
- No waiting periods or pre-existing condition restrictions.
- Access to an on-site fitness center.
- Occupational health nurse.
- Allowances for high-quality safety equipment.
- Flexible Savings and spending accounts to maximize health care options.
- Diverse income protection insurance options.
- Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
- Eligibility for a target bonus.
- Comprehensive benefits suite including 401(k) and Profit Sharing plan.
- In-country relocation support (benefits per mobility policies).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Supply Chain ManagementProcess OptimizationAutomationShared ServicesProcurementLogisticsMaterial PlanningProduction PlanningContinuous ImprovementBPO Services
Soft skills
Operational LeadershipTransformative LeadershipStakeholder ManagementEmotional IntelligenceInfluence SkillsStrategic PlanningCoachingTeam LeadershipCollaborationCommunication
Certifications
CI Certification
