Product Designer

• Define the high-level architecture of customer and employee experiences across platforms, channels, and functions.
• Map front-stage and back-stage interactions, ensuring seamless integration between customer-facing and internal workflows.
• Translate experience strategy into technical design requirements that guide platform configuration, data flows, and process design.
• Design and prototype key experience moments that serve as emotional or functional anchors within the broader journey.
• Lead the creation of service blueprints that visualize how people, processes, data, and technology work together to deliver the experience.
• Partner with Journey Managers to ensure blueprinting reflects both aspirational goals and operational realities.
• Identify dependencies, gaps, and opportunities across systems and teams to improve experience delivery.
• Establish and maintain experience design standards, frameworks, and reusable components.
• Work closely with product, engineering, IT, and operations teams to ensure experience designs are feasible and aligned with system capabilities.
• Collaborate with CX, product, marketing, and enablement teams to align experience architecture with business goals and customer needs.

Experience Design Architect

Senior Design Manager – Multi-disciplinary Projects