Kilter Group

Wealth Management Client Service Executive – Team Lead

Kilter Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Serve as primary point of contact for assigned clients
  • Ensure all client meetings have documented notes, assigned action items, and clear deadlines entered into CRM within 24 hours
  • Coordinate with Investment Operations to initiate and track money movement, transfers, and account maintenance requests, confirming completion within expected timelines
  • Manage custodian communications and servicing requests, ensuring proactive follow-through and client updates
  • Oversee insurance case coordination, underwriting progress, and documentation tracking, ensuring no outstanding requirements exceed defined follow-up intervals
  • Maintain real-time visibility into the active workload of all Client Service Executives
  • Conduct weekly pipeline review meetings with the CSE team to review:
  • - Open tasks
  • - Aging items (7+ days outstanding)
  • - Upcoming client meetings
  • - Active onboarding workflows
  • Review CRM activity to confirm:
  • - 95%+ of client meetings have documented notes and assigned action items within 24-48 hours
  • - All tasks have a clearly defined owner and deadline
  • Monitor task aging and escalate items that exceed defined service-level standards.
  • Identify bottlenecks in onboarding, servicing, or documentation and take ownership for driving them to resolution, modeling and reinforcing an outcome-oriented culture where issues are carried through to completion
  • Serve as the operational checkpoint between: Client Service Executives, Private Wealth Planners, Advisors, Investment Operations
  • Conduct structured pre-meeting readiness reviews for Tier 1 & 2 meetings to confirm:
  • - Planning materials are complete
  • - Reports are accurate
  • - Action items from prior meetings are resolved
  • Ensure hand-offs between departments are documented in CRM and assigned
  • Resolve breakdowns in communication within 48 hours of identification
  • Standardize meeting follow-up expectations across advisors to ensure consistency
  • Conduct monthly CRM audit reviews to measure:
  • - Task integrity rate
  • - Action item documentation rate
  • - Task completion velocity
  • Track onboarding cycle time from signed agreement to funded account and recommended process improvements where delays exceed target benchmarks
  • Propose at least one process enhancement per quarter focused on reducing servicing friction or improving efficiency
  • Maintain documentation standards within CRM and Guru; ensure firm-wide adherence to documentation protocols
  • Conduct bi-weekly 1:1 check-ins with each CSE focused on: workflow organization and execution gaps
  • Provide feedback to Director of Operations & Compliance prior to performance reviews
  • Communicate with Director of Operations & Compliance directly when standards are not being met and set corrective expectations
  • Train new CSE and advisor hires on workflow discipline and execution standards
  • Hold advisors accountable to documented process when servicing standards are bypassed

Requirements

  • 10+ years of experience in a brokerage firm, RIA, or similar.
  • Bachelor’s Degree from an accredited college or university
  • Series 65 or 66 preferred
  • Strong understanding of financial planning fundamentals
  • Experience with Tamarac, eMoney, and CRM systems required
  • Experience improving workflows in growing RIA, or similar, required
  • Superior organizational skills with exceptional attention to detail and commitment to improving accuracy of data and preventing errors.
  • Proven ability to deliver extraordinary client service through professional excellence, the highest ethical standards, and the effective use of available resources
  • Self-motivated with strong follow-through, capable of working independently with minimal supervision.
  • Ability to hold peers accountable respectfully and effectively
  • Ability to thrive in a remote work environment while maintaining high accountability.
Benefits
  • A Collaborative, Mission-Driven Team – Work with smart, diverse, and growth-focused professionals who are committed to making an impact.
  • Top-of-Industry Compensation & Benefits – Competitive salary, employer-sponsored health, medical, and dental benefits, and a 401(k) match.
  • Work-Life Flexibility – Paid time off, including vacation, sick leave, and 12 paid holidays.
  • Sabbatical Program – Take time to recharge, travel, and spend quality time with loved ones.
  • Professional Development – Tuition reimbursement and ongoing industry-focused learning.
  • Flexible Remote Work – Enjoy the benefits of remote work while maintaining a location base.
  • Bi-Annual Team Off-Sites – Connecting is important, you will use this time personally and professionally.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial planning fundamentalsworkflow improvementCRM documentationtask managementclient servicingonboarding process trackingdocumentation standardsdata accuracyperformance review feedbackprocess enhancement
Soft Skills
organizational skillsattention to detailclient service excellenceself-motivationfollow-throughaccountabilitycommunicationproblem-solvingteam collaborationtraining and mentoring
Certifications
Series 65Series 66Bachelor’s Degree