Product Operations Specialist
Kikoff
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $110,000 per year
Job Level
Junior
Tech Stack
PythonSQL
About the role
- Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency.
- Support user research and interviews to help scope early product ideas and identify opportunities for improvement.
- Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves.
- Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed.
- Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes.
Requirements
- 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome).
- Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks.
- Experience identifying or diagnosing issues using structured problem-solving approaches.
- Strong written communication skills for documenting issues and collaborating with cross-functional partners.
- Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly.
- Curiosity for how products work under the hood and eagerness to learn technical debugging basics.
- Strong Preference: Basic programming experience (SQL, Python, etc)
Benefits
- Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
- Meaningful equity in the form of RSU's
- Flexible vacation policy to help you recharge
- Competitive pay based on experience consisting of base + equity + benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythonbug-bashingstructured problem-solvingoperational workflowsproduct qualitytechnical debugging
Soft skills
attention to detailwritten communicationorganizational skillsreliabilitycuriositycollaboration