Kigen

Full-stack Engineer

• Act as the interface for card/solution related technical topics between technical communities in the organization and partners
• Support customers with queries, Issues, Jira Tickets, e-SIM Provisioning failures and online testing
• Lead interactions between team members and the sales, FAEs, product teams and other cross functional teams
• Debug and validate (U)SIM/eSIM profiles issues to ensure compatibility with diverse handset populations
• Act as the Level 2 escalation point for complex network issues resolution
• Ensure that the team consistently follows established processes and workflows in compliance with required security and frameworks
• Ensure prompt attention to any new tickets that come in and pending since long
• Offer support for online testing if a Field Application Engineer (FAE) is unavailable for on-site assistance
• Create knowledge based on past experienced
• Responsible for customer end training

Graduate Customer Success, Software Engineer

• Analyze the customer requirements, select the target UICC/eUICC card product, and assess the profile development timelines.
• Develop the profile and perform some unit testing on the target UICC/eUICC card product.
• Deliver the profile to the customer and archive the delivery.
• Ensure the profile maintenance (bug fixes, change requests).
• Analyze the customer requirements and assess the applet development timelines.
• Write the applet specifications when needed.
• Perform unit testing on one or more target UICC/eUICC card products.
• Deliver the applet to the customer and archive the delivery package.
• Ensure the applet maintenance (bug fixes, change requests).
• Answer to the technical queries coming from customers developing profiles or applets on our SIM/USIM/eUICC card products.
• Assist our customers in answering to the technical sections of mobile network operator’s UICC/eUICC tenders.
• Assist our customers in performing profile and/or applet qualifications on our UICC/eUICC card products (including on-site missions at our customer’s locations anywhere in the world when required).