Kienzle Automotive GmbH

Technical Support, Automotive/Commercial Vehicles

Kienzle Automotive GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Nuremberg • Germany

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About the role

  • You analyze technical faults and resolve malfunctions in both hardware and software
  • You configure and commission systems such as WT, UDS, or DSRC‑RP
  • You are responsible for providing telephone-based advice and support for the Kienzle product portfolio
  • You support our B2B customers in 1st-level support — by phone, email, and remotely via TOPdesk and NetSupport
  • You conduct online trainings and technical briefings for our customers
  • You document solutions clearly and in a practical, user-oriented manner
  • You contribute ideas and help us continuously improve support processes

Requirements

  • Technical training specializing in automotive technology, electrical systems, or IT (or an equivalent qualification)
  • Experience with vehicle electronics, diagnostic technology, and IT systems
  • Very good German language skills (spoken and written) for customer support and documentation, and good English skills
  • Strong PC skills and very good knowledge of MS Office
  • Structured, independent, and solution-oriented working style
  • Service orientation and strong communication skills
  • Class B driving license
Benefits
  • Flexible working with home office options
  • No Saturday shifts or on-call duties — weekends remain free
  • 30 days of annual leave
  • Flat hierarchies and an open, informal first-name culture
  • Personal development and coaching opportunities
  • Regular employee events
  • A collegial team with strong camaraderie
  • Company bike — also for personal/leisure use
  • Company pension scheme
  • Corporate benefits with attractive discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical fault analysishardware troubleshootingsoftware troubleshootingsystem configurationvehicle electronicsdiagnostic technologyIT systemstelephone supportonline trainingdocumentation
Soft Skills
service orientationstrong communication skillsstructured working styleindependent working stylesolution-oriented mindset
Certifications
technical training in automotive technologytechnical training in electrical systemstechnical training in ITClass B driving license