Technical Support, Automotive/Commercial Vehicles

Kienzle Automotive GmbH

Technical Support role in automotive sector for Kienzle Automotive GmbH. Analyzing and resolving technical issues in hard- and software for B2B clients in hybrid work setup.

Posted 4/15/2026full-timeNuremberg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You analyze technical faults and resolve malfunctions in both hardware and software
You configure and commission systems such as WT, UDS, or DSRC‑RP
You are responsible for providing telephone-based advice and support for the Kienzle product portfolio
You support our B2B customers in 1st-level support — by phone, email, and remotely via TOPdesk and NetSupport
You conduct online trainings and technical briefings for our customers
You document solutions clearly and in a practical, user-oriented manner
You contribute ideas and help us continuously improve support processes

Requirements

What you’ll need

Technical training specializing in automotive technology, electrical systems, or IT (or an equivalent qualification)
Experience with vehicle electronics, diagnostic technology, and IT systems
Very good German language skills (spoken and written) for customer support and documentation, and good English skills
Strong PC skills and very good knowledge of MS Office
Structured, independent, and solution-oriented working style
Service orientation and strong communication skills
Class B driving license

Benefits

Comp & perks

Flexible working with home office options
No Saturday shifts or on-call duties — weekends remain free
30 days of annual leave
Flat hierarchies and an open, informal first-name culture
Personal development and coaching opportunities
Regular employee events
A collegial team with strong camaraderie
Company bike — also for personal/leisure use
Company pension scheme
Corporate benefits with attractive discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical fault analysishardware troubleshootingsoftware troubleshootingsystem configurationvehicle electronicsdiagnostic technologyIT systemstelephone supportonline trainingdocumentation

Soft Skills

service orientationstrong communication skillsstructured working styleindependent working stylesolution-oriented mindset

Certifications

technical training in automotive technologytechnical training in electrical systemstechnical training in ITClass B driving license