Marketing Operations

• Lead and mentor a pod of Marketing Implementation Consultants, providing coaching, performance feedback, and career development guidance
• Develop consultants in marketing automation best practices, client management, and solution design
• Foster an inclusive, collaborative pod environment that encourages learning, accountability, and continuous improvement
• Partner with People Ops on hiring, onboarding, and retention of high-performing MOPs talent
• Serve as the primary escalation point for marketing-related client concerns across your pod
• Ensure client satisfaction, adoption, and retention across all MOPs engagements
• Support Sales during pre-sales via scoping, solution validation, and client alignment for marketing automation projects
• Guide the client journey with a strong understanding of marketing KPIs, campaign strategy, and business value
• Oversee delivery of marketing automation implementations and optimizations across platforms such as HubSpot, Pardot, and Marketing Cloud
• Ensure consultants deliver high-quality assets—email templates, landing pages, forms, nurturing workflows, scoring models, and campaign attribution frameworks
• Maintain delivery consistency across marketing automation projects, ensuring compliance with platform best practices and Kicksaw standards
• Support complex technical escalations related to lead routing, campaign influence, SFDC integration, segmentation, and automation logic
• Manage pod-level profitability, utilization, and capacity planning
• Monitor the quality and quantity of work delivered across all assigned clients
• Lead process improvements within the MOPs team, including templates, delivery frameworks, automation, and documentation
• Apply Agile methodologies to plan work, track progress, and optimize delivery effectiveness
• Leverage AI to streamline processes, enhance solutioning, and contribute to organizational learning around emerging technologies
• Represent MOPs consultants in Delivery leadership forums and advocate for client and pod needs
• Partner cross-functionally to evolve Kicksaw’s marketing delivery practices, tools, and offerings
• Uphold Kicksaw’s brand and values in all internal and external interactions

Marketing Operations Manager

Marketing Operations Manager

Marketing Operations Manager

Marketing Operations Manager

Marketing Operations Specialist, Marketo

Marketing Operations Associate