Customer Success Specialist
Weave
Salary
💰 $60,000 - $85,000 per year
Job Level
JuniorMid-Level
About the role
- The Construction Feasibility Analyst team reviews and approves residential rehab projects related to planning, cost, timeline, progress, and completion. This team partners with sales, operations, and servicing to create a great customer experience. The Feasibility Analyst will be responsible for guiding our clients through our property rehabilitation, underwriting the project scope and budget to ensure its feasibility, and assisting in monitoring the progress and completion of the improvements as they occur. Beyond an analytical orientation, the Feasibility Analyst has the interpersonal skills to foster the relationship with the clients throughout the life of the loan.
- Review the borrowers submitted scope of work documents and conduct the needed due diligence using photos and third-party inspection data to acquire a holistic understanding of the project’s feasibility and the client’s operational factors.
- Analyze the proposed construction projects, including reviewing project plans, examining permit requirements, project timelines, and verifying the feasibility of the project budgets and scoping.
- Decisioning latitude to establish mitigation of the risk of the proposed construction project and make an independent final call via approvals.
- Deliver analysis to the Valuation Department and collaborate with them to resolve specific areas of concern in the project.
- Provide continuous feedback to our Underwriting and Risk Departments to improve project screening and risk modeling
- Be an ambassador of the Kiavi brand through regular communication with our clients. Although this is not a sales position many of the same skills are important to your success including patience, empathy, and communication.
Requirements
- An Associate’s or Bachelor’s degree is required
- 2-5 years of work experience in a real estate, construction or related field required
- Direct professional experience in residential construction required
- Ability to review project plans and specifications
- Experience in construction contracts and scopes of work
- Customer-facing experience and strong communication skills through internal communication, and external emails and phone calls
- Track record as a self-starter with a strong intellectual curiosity
- Strong computer skills with experience in Microsoft Office and Google Suite
- Strong ability to define problems, collect information, establish facts and draw valid conclusions
- Flexibility and ability to work in a dynamic environment of rapid change
