Account Manager – Game Art Services

Keywords Studios

Account Manager focusing on business development and client relationships for game art services in North America. Collaborating with internal teams and ensuring high-quality client experiences.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements
Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics
Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience
Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions
Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early
Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders
Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise
Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities.
Support Business Development in maintaining the long-term health and growth of assigned accounts
Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives
Drive follow-up activities and help sustain momentum across existing and developing client opportunities
Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership
Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities
Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making
Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders
Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows
Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood
Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks
Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment
Help bridge cultural and communication gaps between North American clients and offshore production teams
Ensure client concerns and feedback are communicated internally and addressed appropriately
Champion a high level of client satisfaction and service quality across all engagements
Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness
Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes
Support improvements in account management practices, communication standards, and stakeholder coordination
Maintain professionalism and composure during periods of change, production pressure, or shifting priorities
Promote accountability, clarity, and strong communication hygiene across client-facing activities.

Requirements

What you’ll need

5+ years of experience in account management, client services, program coordination, production support, or related roles
Experience supporting international clients, particularly North American accounts
Strong relationship-building and stakeholder management skills
Excellent verbal and written communication skills
Ability to organize and manage multiple workstreams and competing priorities
Strong follow-through, accountability, and attention to detail
Experience working across distributed teams and multiple time zones
Strategic thinking combined with strong operational execution
Knowledge of AAA game development pipelines, art production workflows, or outsourcing models (Preferred)
Experience working within video game development, creative services, or outsourced delivery environments (Preferred)
Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems (Preferred)
Experience supporting account growth initiatives, renewals, or strategic planning activities (Preferred)
Understanding of cross-cultural collaboration and offshore delivery models (Preferred)

Benefits

Comp & perks

Role Information: EN
Studio: Keywords Studios
Location: US, Canada
Area of Work: Art Services
Service: Create
Employment Type: Permanent
Working Pattern: Full Time, Remote

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicesprogram coordinationproduction supportstrategic planningstakeholder managementattention to detailrelationship-buildingoperational executioncross-cultural collaboration

Soft Skills

verbal communicationwritten communicationorganizational skillsfollow-throughaccountabilityresponsivenessstrategic thinkingprofessionalismcomposurecommunication hygiene