Senior Business Development Manager – Globalize Service Line

Keywords Studios

Senior Business Development Manager driving client engagement and account management. Partnering with executives to maximize client satisfaction and revenue growth at Keywords Studios.

Posted 6/6/2026full-timeRemote • California, Oregon, Washington • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

We’re looking for a strategic, proactive, and results-driven **Senior Business Development Manager** to lead and elevate our Client Engagement initiatives.
In this role, you’ll own key client relationships and partner with executive stakeholders to maximize account retention, drive revenue growth, and ensure an outstanding client experience.
Serve as the primary strategic partner and escalation point for key client accounts, ensuring long-term satisfaction and high-touch support.
Lead and facilitate client meetings, check-ins, and follow-ups.
Analyze and synthesize complex client performance data, feedback, and market trends to deliver actionable insights and strategic recommendations.
Oversee cross-functional alignment, partnering closely with internal leadership (Implementation, Production, Sales, Marketing, Engineering) to streamline operations and resolve critical client challenges.
Help maintain strong client relationships through consistent communication.
Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities.
Support renewal processes with relevant data and documentation.
Identify clients suitable for testimonials or case studies in collaboration with marketing.
Assist onboarding and implementation teams to ensure smooth client transitions.
Support identifying growth opportunities within existing accounts.
Gather and share client feedback to improve products and services.
Contribute to internal documentation and reporting for continuous improvement.

Requirements

What you’ll need

Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
7 to 10+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
Familiarity with CRM software (e.g., Salesforce, HubSpot).
Located in the US West Coast / Pacific Time Zone.
Highly organized with strong attention to detail and follow-through.
Experience with project management is a plus.
Ability to build networks and develop relationships across different markets.
Exceptional verbal and written communication and presentation skills.
Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.

Benefits

Comp & perks

As this is a remote position, benefits may vary depending on the employing entity and the candidate’s country/state of residence.
Please note that only shortlisted candidates will be contacted due to the high volume of applications.
Keywords Studios is committed to fair and ethical hiring practices.
We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience.
Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentaccount managementproject managementdata analysisstrategic recommendationsclient engagementrevenue growthclient retentionperformance metricsCRM software

Soft Skills

strategic thinkingproactive problem-solvingcommunication skillsrelationship buildingorganizational skillsattention to detailteam collaborationpresentation skillsclient satisfactiondependability

Certifications

Bachelor’s degreeMBA