Player Engagement – Operations Team Lead, Gaming, Non-voice

Keywords Studios

Team Lead for Player Engagement at Keywords Studios overseeing project tasks and client interactions. Leading and coaching teams while ensuring project efficiency and quality control.

Posted 5/11/2026full-timeBacolod • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Ensure the success of projects by leading and motivating teams.
Act as a bridge between Keywords Studios and clients.
Create schedules and manage tasks based on client requirements.
Proactively address project issues to maintain efficiency.
Conduct regular quality control checks and coaching opportunities.
Develop training materials and assist in identifying areas for improvement.

Requirements

What you’ll need

Strong English skills;
Previous experience at work in a similar position in a corporate environment.
Ability to multitask and prioritize efficiently; work well under pressure and be flexible to change.
Strong leadership skills and decision-making abilities; power to lead by example, encouraging others to keep a high standard of accuracy.
Conflict management skills and providing constructive feedback;
Ability to understand and meet deadlines;
Self-motivation, innovative and analytical skills with strong attention to detail and accuracy.
Ability to evaluate personnel and identify talent.
Familiarity with Helpshift, Zendesk or other ticketing platforms, Google suite;
Flexibility with working weekends and to be on call occasionally is a plus.

Benefits

Comp & perks

HMO and Life Insurance
Paid Time Offs and CTO
Non-taxable Allowances
Annual Wellness Subsidy

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

leadershipdecision-makingconflict managementconstructive feedbackmultitaskingprioritizationself-motivationinnovationanalytical skillsattention to detail