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Customer Support Agent, Chinese and English - Gaming
Keywords Studios. Investigating and delivering prompt, quality responses to players' questions .
About the role
Key responsibilities & impact- Investigating and delivering prompt, quality responses to players' questions
- Providing valuable feedback to our developers
- Deliver excellent customer support to players
- Assist internal teams with project-related requests
- Play a crucial role in gathering and delivering player feedback
- Maintain accurate and detailed reports
- Ensure prompt escalation of issues
- Contribute to smoother support processes with personalized macros
- Manage your time effectively to meet players' needs
- Master the gameplay knowledge of our products to serve players better
Requirements
What you’ll need- - Native level language skills in Traditional Chinese (Mandarin) & Business level language skills in English.
- - Flexibility to work in a morning, afternoon, or night shift.
- **You would be a great fit if you have!**
- - Experience in the service industry or as a customer support agent.
- - Previous working experience in the gaming industry.
- - Pasion for games!
Benefits
Comp & perks- - No Make-up Workday for Bridged Holidays
- - Annual Health Check-Up Subsidy
- - Employee Assistance Program
- - Festival Holidays Gift or Vouchers
- - Home-Based Working Model
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportcommunicationtime managementfeedback deliveryproblem escalationreportingpersonalization