Enterprise Technical Account Manager

Keywords Studios

Enterprise Technical Account Manager at Keywords Studios. Driving expansion of Player Engagement Services for major game companies.

Posted 4/14/2026full-timeRemote • California, Oregon, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services
Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals
Receive & Respond to customer RFI / RFP’s
Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

Requirements

What you’ll need

5-7+ years of Account Management experience supporting Game Industry Customers.
Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc)
Experience managing and growing an existing book of business in excess of $20M+ ACV
Existing experience selling to or working within the Player Engagement ecosystem.
High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers.
Superb written and verbal communication skills
Willingness to travel as required.
Must be self-motivated and able to operate in a remote environment

Benefits

Comp & perks

Medical, Dental and Vision
Vacation, flexible paid time off, Personal days
Sick leave
Corporate holidays, including floating holidays
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessRevenue ReportingRFIRFPTechnical StrategyPlayer Engagement ServicesBusiness DevelopmentSales GrowthCustomer Health Management

Soft Skills

Attention to DetailTrusted AdvisorWritten CommunicationVerbal CommunicationSelf-MotivatedRemote WorkInterpersonal SkillsStrategic ThinkingProblem SolvingRelationship Building