Keywords Studios

Enterprise Technical Account Manager

Keywords Studios

full-time

Posted on:

Location Type: Remote

Location: California • Oregon • United States

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Salary

💰 $150,000 - $200,000 per year

About the role

  • Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
  • Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services
  • Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals
  • Receive & Respond to customer RFI / RFP’s
  • Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

Requirements

  • 5-7+ years of Account Management experience supporting Game Industry Customers.
  • Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc)
  • Experience managing and growing an existing book of business in excess of $20M+ ACV
  • Existing experience selling to or working within the Player Engagement ecosystem.
  • High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers.
  • Superb written and verbal communication skills
  • Willingness to travel as required.
  • Must be self-motivated and able to operate in a remote environment
Benefits
  • Medical, Dental and Vision
  • Vacation, flexible paid time off, Personal days
  • Sick leave
  • Corporate holidays, including floating holidays
  • Life & Disability coverage
  • Paid Basic and AD&D insurance
  • Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessRevenue ReportingRFIRFPTechnical StrategyPlayer Engagement ServicesBusiness DevelopmentSales GrowthCustomer Health Management
Soft Skills
Attention to DetailTrusted AdvisorWritten CommunicationVerbal CommunicationSelf-MotivatedRemote WorkInterpersonal SkillsStrategic ThinkingProblem SolvingRelationship Building