Keywords Studios

English, Korean Customer Support Agent - Gaming

Keywords Studios

contract

Posted on:

Location Type: Remote

Location: Japan

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve as the essential link between clients and the gaming community.
  • Investigate and deliver prompt, quality responses to players' questions.
  • Provide valuable feedback to developers.
  • Maintain accurate and detailed reports to keep processes streamlined.
  • Play a part in maintaining high-quality standards through the QC process.

Requirements

  • - **Mastery in C1-C2 level Korean language proficiency, with English at B2 level or higher.**
  • - Experience in the service industry or experience in customer support.
Benefits
  • - Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
  • - Annual Leave
  • - Congratulation or Condolence leave
  • - Special Leave
  • - Employee Referral Program
  • - Language Program
  • - Numerous internal social events
  • - Casual dress and hairstyle
  • - No smoking in workspace (designated smoking room available)**Employee Assistance Program (professional consultation/mental health support program)
  • - Relo Club Program (employee benefit program)
  • - Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
  • - Telecommuting Allowance (Based on company regulations)
  • **待遇・福利厚生**
  • - 社会保険完備
  • - 有給休暇
  • - 慶弔休暇
  • - 特別休暇
  • - 社員紹介制度
  • - 語学プログラム （日本語／英語のレッスンサポート、資格取得サポート）
  • - 社内イベント多数 （お花見、BBQ、忘年会などオフラインでのイベントも多数🎉）
  • - 服装、髪型自由
  • - 屋内原則禁煙（オフィス内に喫煙室あり）
  • - EAP従業員支援プログラム
  • - 福利厚生プログラム（リロクラブ)
  • - 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
  • - 在宅勤務手当（社内規定による）
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Korean language proficiencyEnglish language proficiency
Soft Skills
customer supportcommunicationfeedback deliveryreportingquality control