English, Korean Customer Support Agent - Gaming

Keywords Studios

Player Support Agent connecting clients with gaming community through quality responses and feedback. Engaging in dynamic tasks with opportunities for growth within Keywords Studios in Japan.

Posted 4/13/2026contractRemote • 🇯🇵 JapanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the essential link between clients and the gaming community.
Investigate and deliver prompt, quality responses to players' questions.
Provide valuable feedback to developers.
Maintain accurate and detailed reports to keep processes streamlined.
Play a part in maintaining high-quality standards through the QC process.

Requirements

What you’ll need

- **Mastery in C1-C2 level Korean language proficiency, with English at B2 level or higher.**
- Experience in the service industry or experience in customer support.

Benefits

Comp & perks

- Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
- Annual Leave
- Congratulation or Condolence leave
- Special Leave
- Employee Referral Program
- Language Program
- Numerous internal social events
- Casual dress and hairstyle
- No smoking in workspace (designated smoking room available)**Employee Assistance Program (professional consultation/mental health support program)
- Relo Club Program (employee benefit program)
- Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
- Telecommuting Allowance (Based on company regulations)
**待遇・福利厚生**
- 社会保険完備
- 有給休暇
- 慶弔休暇
- 特別休暇
- 社員紹介制度
- 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
- 社内イベント多数（お花見、BBQ、忘年会などオフラインでのイベントも多数🎉）
- 服装、髪型自由
- 屋内原則禁煙（オフィス内に喫煙室あり）
- EAP従業員支援プログラム
- 福利厚生プログラム（リロクラブ)
- 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
- 在宅勤務手当（社内規定による）

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Korean language proficiencyEnglish language proficiency

Soft Skills

customer supportcommunicationfeedback deliveryreportingquality control