Keywords Studios

Korean Customer Support Agent – Gaming

Keywords Studios

contract

Posted on:

Location Type: Remote

Location: South Korea

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About the role

  • - You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
  • - You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
  • - Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

Requirements

  • - Interest in video game
  • - Excellent linguistic skills in Korean
  • - Business level of linguistic skills in English
Benefits
  • - 4 National Insurances
  • - Group Health Insurance
  • - Retirement Pension
  • - Annual leave
  • - Paid Sick Leave
  • - Paid Marriage Leave
  • - Annual Health Check-ups.
  • - Seasonal Gift Bonus
  • - Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceinvestigative skillscollaborationcommunication