Korean Customer Support Agent – Gaming

Keywords Studios

Provide player support for a gaming company, assisting players with game inquiries via email and chat. Collaborating with internal teams to enhance player assistance and feedback process.

Posted 4/13/2026contractRemote • 🇰🇷 South KoreaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
- You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
- Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

Requirements

What you’ll need

- Interest in video game
- Excellent linguistic skills in Korean
- Business level of linguistic skills in English

Benefits

Comp & perks

- 4 National Insurances
- Group Health Insurance
- Retirement Pension
- Annual leave
- Paid Sick Leave
- Paid Marriage Leave
- Annual Health Check-ups.
- Seasonal Gift Bonus
- Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceinvestigative skillscollaborationcommunication