Customer Support

• - Respond promptly to customer inquiries via email, live chat, and social media, and manage online orders.
• - Efficiently and professionally address customer complaints.
• - Collaborate with various departments such as Warehouse, Logistics, Operations, and Engineering to achieve customer satisfaction.
• - Monitor multiple tasks and ensure timely resolution of customer requests and inquiries.
• - Proactively identify and address challenges and opportunities.
• - Analyze customer feedback and provide insights to improve service quality.
• - Deliver an exceptional customer experience in accordance with company standards.
• - Undertake additional projects as required.
• - Assist in implementing training programs to ensure consistent and high-quality customer service for other agents.

Chinese & English Customer Support Agent – Gaming

Customer Experience Associate