Inside Sales Support Associate

Keystone Technologies

Inside Sales Support Associate coordinating sales and customer relationships for Keystone Technologies in the lighting industry. Responsible for sales analysis, customer inquiries, and order management.

Posted 5/12/2026full-timeNew Orleans • Louisiana • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers.
This position is responsible for safeguarding the customer experience and promoting Keystone's Light Made Easy promise.
Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
Serve as liaison between our Sales Agencies, Distributors & Territory Managers
Answer questions via email or phone regarding existing orders in a timely manner
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Requirements

What you’ll need

Bachelor's in Business Administration or related field preferred
Lighting industry experience and product knowledge required
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
Experience with CRM software and Prophet 21 preferred
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Work well independently or on a team
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Benefits

Comp & perks

medical
dental
vision
voluntary life insurance
employer-paid group life insurance
short-term disability
a 401k plan with company match
paid time off
philanthropic opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales analysisoutbound phone salesprice quoting managementcustomer relationship managementanalytical skillsproblem-solving skillsorganizational skillsattention to detail

Soft Skills

customer service skillsclarity in communicationsdrive to exceed customer expectationsverbal communication skillsability to work independentlyteam collaboration

Certifications

Bachelor's in Business Administration