Inside Sales Support Associate

Keystone Technologies

Inside Sales Support Associate supporting Distributor Sales Team to drive sales and maintain relationships. Safeguarding customer experience and promoting the company's Light Made Easy promise.

Posted 5/12/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers.
Responsible for safeguarding the customer experience and promoting Keystones Light Made Easy promise.
Analyze customer sales data to identify sales trends and opportunities with management.
Initiate sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls.
Manage new price requests and work within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing.
Serve as liaison between our Sales Agencies, Distributors & Territory Managers.
Answer questions via email or phone regarding existing orders in a timely manner.
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.

Requirements

What you’ll need

Bachelor's in Business Administration or related field preferred
Lighting industry experience and product knowledge required
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
Experience with CRM software and Prophet 21 preferred
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Work well independently or on a team
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Benefits

Comp & perks

Medical
Dental
Vision
Voluntary life insurance
Employer-paid group life insurance
Short-term disability
401k plan with company match
Paid time off
Philanthropic opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales analysiscustomer relationship managementcold callingprice managementproduct matchinganalytical skillsproblem-solving skillsorganizational skillsattention to detailsales experience

Soft Skills

customer servicecommunication skillsteamworkindependencetime managementdrive to exceed expectationsclarity in communicationsresponsivenesscommitment to core valuesinterpersonal skills