Keystone Agency Partners

Agency Systems Administrator – Applied Epic

Keystone Agency Partners

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support the configuration, operation, and ongoing optimization of Agency Management System (AMS), Applied Epic
  • Manage and monitor user setup, permissions, security roles/groups, and user access audits
  • Monitor system stability and escalate systemic issues as appropriate
  • Coordinate with IT and Applied Systems on updates, patches, new releases, and environment changes
  • Support release testing, including occasional weekend or after-hours participation
  • Maintain documentation of system changes, configurations, and standards
  • Implement workflow changes defined by Product Owners and the AMS Owner
  • Collaborate with Training and Data teams to ensure alignment and consistent user experience
  • Stay current on Applied Systems’ roadmap and Insurtech ecosystem developments
  • Serve as a subject-matter expert for Applied Epic functionality and best practices
  • Contribute to the technical knowledge base, including Known Errors, Workarounds, and FAQs
  • Work cross-functionally with internal teams and external vendors to support escalations
  • Manage IVANS/carrier downloads and ensure accurate data mapping and validation
  • Help establish and enforce data standards and quality controls
  • Perform recurring data audits and coordinate corrective actions
  • Design, build, and distribute system reports and dashboards to end users
  • Support agency leaders with data analysis
  • Lead or participate in process improvement initiatives focused on efficiency, data integrity, and user experience
  • Collaborate cross-functionally to identify opportunities to leverage Epic and ancillary systems more effectively
  • Evaluate new Epic features, tools, integrations, and Insurtech capabilities to recommend adoption strategies
  • Contribute to continuous improvement of governance, documentation standards, and operating procedures.

Requirements

  • 3–5+ years of experience administering Applied Epic
  • Solid understanding of Property & Casualty (P&C) agency operations
  • Proven experience managing system security, workflows, templates, and reporting
  • Experience supporting system migrations and/or multi-agency Epic environments
  • Familiarity with system integrations and data management tools
  • Working knowledge of change management methodologies and/or Agile practices
  • Demonstrated ability to contribute to or lead cross-functional projects
  • Strong analytical, problem-solving, and communication skills
  • Ability to work both independently and collaboratively in a fast-paced, dynamic environment
  • Willingness to travel up to 30% as needed
  • Ability to pass a criminal background check, as permitted by law.
Benefits
  • Competitive Salary
  • Health Insurance Plans (PPO, HSA, Copay Options)
  • Dental Insurance
  • Vision Insurance
  • Company Paid Disability Insurance
  • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
  • 401(k) with Safe Harbor Match
  • Paid Time Off
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Applied Epic administrationsystem security managementworkflow managementdata mappingdata validationreportingsystem migrationssystem integrationsdata management toolschange management methodologies
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaborative skillsindependent workcross-functional project leadershipprocess improvementuser experience focusadaptabilityattention to detail