Keystone Agency Partners

Human Resources

• Analyze support tickets and business requests to identify system improvements and deliver effective HRIS enhancements.
• Build and maintain automation using Flows, approval processes, and other declarative tools to streamline and optimize HR processes.
• Configure and manage ADP Workforce Now fields, validation rules, page layouts, and system settings to support evolving business needs.
• Develop and maintain reports and dashboards that provide actionable insights and support data-driven decision-making.
• Provide end-user training, documentation, and ongoing support to ensure employees fully leverage ADP Workforce Now and related systems.
• Support system testing, change management, and deployment activities to ensure accurate, controlled, and seamless updates.
• Ensure system security, data integrity, compliance, and governance standards are consistently maintained across the platform.
• Administer and manage user access, roles, permissions, profiles, and licensing to ensure appropriate system usage and security.
• Collaborate with cross-functional stakeholders to translate evolving business requirements into scalable and sustainable system configurations.
• Maintain up-to-date documentation of system architecture, configurations, integrations, and processes.
• Stay informed on ADP Workforce Now best practices, new releases, and enhancement opportunities to continuously improve system performance and user experience.

HRIS Administrator, ADP Workforce Now

Sales Operations Manager

• Develop and maintain advanced Excel models for sales performance tracking, forecasting, and KPI reporting
• Build and manage dashboards in Power BI to visualize sales trends and performance metrics for leadership and agency partners
• Analyze large datasets to identify patterns, opportunities, and areas for improvement in sales processes
• Partner with VPSE to design and implement data-driven strategies that improve sales effectiveness and operational efficiency
• Explore and support automation initiatives, including leveraging AI tools or building AI agents to streamline reporting and workflows
• Assist in onboarding new sales personnel onto our sales tools and ensure accurate data capture for reporting purposes
• Prepare presentations and reports for senior leadership, providing clear insights and recommendations based on data analysis
• Support ad hoc projects related to sales operations and enablement as assigned by VPSE.

HRIS Administrator, ADP Workforce Now

Sales Operations Analyst