Keystone Agency Partners

Technical Project Manager

• Lead and manage corporate and customer led IT projects from initiation to closure, ensuring alignment with business goals and timelines.
• Collaborate remotely with stakeholders, technical teams, and external vendors to define project scope, objectives, and deliverables.
• Create and maintain detailed project plans, schedules, budgets, and resource forecasts.
• Proactively identify and mitigate risks, manage issues, and handle scope changes.
• Facilitate virtual meetings, status updates, and stakeholder communications.
• Promote best practices in remote project management and contribute to PMO process improvements.
• Create structure and artifacts, collaborating with team members, if needed.

IT Project Manager – Insurance Domain

Salesforce Administrator

• Responsible for the configuration, administration, maintenance, and optimization of Salesforce
• Analyze tickets and perform minor enhancements
• Build and maintain automation using Flows, approval processes, and other declarative tools to streamline business processes
• Create and manage custom Salesforce objects, fields, formulas, validation rules, and page layouts
• Develop and maintain reports and dashboards that provide actionable insights and support business decision-making
• Deliver user training to ensure employees maximize the value of Salesforce and related tools
• Support testing, change management, and deployment processes, ensuring smooth and controlled system updates
• Ensure system security, compliance, and governance are upheld across the platform
• Manage user access, roles, permissions, profiles, and licenses across platforms
• Collaborate with cross-functional stakeholders to understand evolving business needs and translate them into scalable system configurations
• Keep documentation of system architecture, processes, and configurations up to date
• Stay current on platform best practices, upcoming releases, and opportunities to enhance functionality across tools