Assist in provisioning, managing, troubleshooting and maintaining new and existing company-issued equipment, acting as an internal IT helpdesk/support desk for a combination of in-person Brussels-based equipment and worldwide remote equipment
Assist in automating repetitive or low-complexity tasks
Providing first level of contact, Tier L1, in person or by chat or email
Identify the issue and redirect to appropriate team member to solve the issue
Create or maintain documentation related to projects or procedures
Requirements
Recently graduated BSc Computer Science, Systems and Network Administration, or related fields.
Comfortable with a combination of desktop MacOS, Linux.
Familiarity with bash, as well as a willingness to learn on the job
General interest in any combination of networking, consumer computing and the cryptocurrency landscape
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Good level of English at least B2
Experience in managing large fleet of devices in several locations
Knowledge of MDM systems
Basic knowledge of IdP and IAM systems
Familiarity with ticketing systems.
Certifications about Apple environment, Okta, Google or MDM systems are a plus.