Operations Intern
Soda
Job Level
Junior
Tech Stack
LinuxMacOSRustWeb3
About the role
- Assist in provisioning, managing, troubleshooting and maintaining new and existing company-issued equipment, acting as an internal IT helpdesk/support desk for a combination of in-person Brussels-based equipment and worldwide remote equipment
- Assist in automating repetitive or low-complexity tasks
- Providing first level of contact, Tier L1, in person or by chat or email
- Identify the issue and redirect to appropriate team member to solve the issue
- Create or maintain documentation related to projects or procedures
Requirements
- Recently graduated BSc Computer Science, Systems and Network Administration, or related fields.
- Comfortable with a combination of desktop MacOS, Linux.
- Familiarity with bash, as well as a willingness to learn on the job
- General interest in any combination of networking, consumer computing and the cryptocurrency landscape
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Good level of English at least B2
- Experience in managing large fleet of devices in several locations
- Knowledge of MDM systems
- Basic knowledge of IdP and IAM systems
- Familiarity with ticketing systems.
- Certifications about Apple environment, Okta, Google or MDM systems are a plus.
