Student Advisor

Keypath Education

Advisor helping students from enrollment to program completion at Keypath Education. Driving persistence through effective outreach and collaboration with university partners.

Posted 7/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesEntry Level💰 $48,400 - $60,500 per yearWebsite

About the role

Key responsibilities & impact

Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies.
Responds to student inquiries via phone, email, and text message.
Collaborates with Enrollment Advisor to successfully onboard new students as required by program.
Documents all student communication and maintains relevant data points in CRM and other systems.
Documents relevant communication with cross-functional team members and performs any required action items.
Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals.
Confirms final student and enrollment numbers at close of term for Enrollment Verification.
Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators.
Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe.
Provides timely escalations to Associate Director for communication to university partner or internal stakeholders.

Requirements

What you’ll need

Bachelor's degree is required
At least 1-2 years of related experience (i.e., Student Advising, Call Center, In/Out Bound, Customer Service) required.
Experience working in higher education or similar environment highly preferred.
Understands the needs and challenges faced by adult learners.
A passion for excellence and adaptability.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and deal with ambiguity.
Aptitude to research, critically think about, and analyze student records and policy for resolution.
A strong attention to detail including skills in record keeping and records management.
Strong interpersonal, problem solving, and customer service skills.
Outstanding listening and comprehension skills.
A genuine interest and commitment to help students achieve their goals.
Ability to work independently in the absence of supervision.

Benefits

Comp & perks

Embrace the flexibility of remote, hybrid, and flexible work options.
Access a competitive array of medical, vision, and dental insurance plans.
Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs.
Invest in your future with our tuition reimbursement and professional development programs.
Secure your retirement with our 401(k) retirement contributions and company matching.
Enjoy our paid leave policies designed to ensure you have the time to rest and recharge.
Company-supported life and AD&D insurance, along with short-term and long-term disability coverage.
Inclusive parental leave programs designed to support you and your family.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailProblem Solving SkillsMultitasking Ability