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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving guest issues efficiently while maintaining high standards of communication. Proficient in managing customer interactions in a remote environment, with fluency in English and French, and a commitment to improving service quality.
Highest-signal resume keywords
Fluent EnglishNative FrenchCustomer Support ExperienceStrong Problem-Solving AbilityExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportBooking ManagementIssue ResolutionDocumentationOperational Coordination
Soft Skills
EmpathyInterpersonal SkillsOrganizational SkillsCalm Under PressureAttention to Detail
Industry Keywords
HospitalityTourismShort-Term RentalsProperty ManagementCustomer-Facing Role
About the role
Key responsibilities & impact- Support guests via phone, email and live chat throughout their stay.
- Assist with check-ins, check-outs and general booking enquiries.
- Resolve guest issues quickly while delivering a high standard of customer service.
- Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues.
- Assess the urgency of each situation and prioritise accordingly.
- Make outbound calls to guests, property managers and contractors when required.
- Accurately document all interactions and actions taken.
- Escalate issues where appropriate while maintaining ownership of the guest experience.
- Follow customer-specific procedures and brand guidelines.
- Contribute ideas to improve GuestCare processes and service quality.
Requirements
What you’ll need- Fluent English (spoken and written).
- Native French (spoken and written).
- Additional languages are a strong advantage.
- At least 2 years' experience in customer support, hospitality, tourism or another customer-facing role.
- Comfortable handling customer conversations over the phone.
- Experience within short-term rentals, hotels, travel or property management is highly desirable, but not essential.
- Excellent communication and interpersonal skills.
- A naturally empathetic and customer-focused approach.
- Strong problem-solving and decision-making ability.
- Calm and confident under pressure.
- Excellent organisational skills and attention to detail.
- Comfortable working independently in a fully remote environment.
- Flexible to work a rotating shift pattern, including evenings, weekends and public holidays.
Benefits
Comp & perks- Fully remote working.
- 45-hour working week on a rotating shift pattern.
- Comprehensive onboarding and ongoing development.
- The opportunity to work with leading short-term rental operators across multiple countries.
- A supportive, collaborative international team.
- Clear opportunities for career progression as GuestCare continues to grow.
- Competitive salary based on your experience and location, with the opportunity to help shape and build a new team and product from the ground up.