GuestCare Specialist, English, Spanish

KeyNest

GuestCare Specialist supporting property managers with exceptional guest experiences via remote communication. Resolving inquiries and issues throughout guests' stays with effective problem-solving techniques.

Posted 7/17/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and decision-making in a fast-paced environment. Proficient in managing guest interactions and coordinating with various stakeholders to enhance service quality.

Highest-signal resume keywords

Fluent EnglishNative SpanishCustomer Support ExperienceExcellent Communication SkillsOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportBooking ManagementIssue ResolutionDocumentationOperational Coordination

Soft Skills

EmpathyInterpersonal SkillsProblem-SolvingCalm Under PressureAttention to Detail

Industry Keywords

HospitalityTourismShort-Term RentalsProperty ManagementCustomer-Facing Role

About the role

Key responsibilities & impact

Support guests via phone, email and live chat throughout their stay.
Assist with check-ins, check-outs and general booking enquiries.
Resolve guest issues quickly while delivering a high standard of customer service.
Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues.
Assess the urgency of each situation and prioritise accordingly.
Make outbound calls to guests, property managers and contractors when required.
Accurately document all interactions and actions taken.
Escalate issues where appropriate while maintaining ownership of the guest experience.
Follow customer-specific procedures and brand guidelines.
Contribute ideas to improve GuestCare processes and service quality.

Requirements

What you’ll need

Fluent English (spoken and written).
Native Spanish.
At least 2 years' experience in customer support, hospitality, tourism or another customer-facing role.
Comfortable handling customer conversations over the phone.
Experience within short-term rentals, hotels, travel or property management is highly desirable, but not essential.
Excellent communication and interpersonal skills.
A naturally empathetic and customer-focused approach.
Strong problem-solving and decision-making ability.
Calm and confident under pressure.
Excellent organisational skills and attention to detail.
Comfortable working independently in a fully remote environment.
Flexible to work a rotating shift pattern, including evenings, weekends and public holidays.

Benefits

Comp & perks

Fully remote working.
45-hour working week on a rotating shift pattern.
Comprehensive onboarding and ongoing development.
The opportunity to work with leading short-term rental operators across multiple countries.
A supportive, collaborative international team.
Clear opportunities for career progression as GuestCare continues to grow.