Software Support Manager, Korean Speaking

Keyloop

Software Support Manager leading Korean-market support for Keyloop’s automotive technology platform. Improving customer outcomes, operational performance, and cross-functional support processes.

Posted 8/7/2026full-timeHo Chi Minh City • 🇻🇳 VietnamMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing high-performing customer support teams while driving continuous improvement initiatives. Proficient in using data and AI-driven insights to enhance customer experience and operational effectiveness.

Highest-signal resume keywords

Team LeadershipCustomer Relationship ManagementData-Driven Decision MakingContinuous Improvement InitiativesFluent Communication in Korean and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-Solving SkillsPerformance Metrics AnalysisCustomer Support SystemsTechnical Support ExperienceService Delivery ExperienceAI-Powered Tools ProficiencyMicrosoft Office ProficiencyBusiness Productivity ToolsEscalation Management

Soft Skills

Coaching SkillsCommunication SkillsStakeholder EngagementProactive MindsetAccountability

Certifications & Qualifications

Degree-Level Qualification or Equivalent Experience

Industry Keywords

Customer-Focused EnvironmentSupport OrganisationOperational PerformanceCustomer SatisfactionKorean Market

About the role

Key responsibilities & impact

Lead and develop an engaged, accountable, customer-focused support team
Coach and develop team members to maximise performance, capability, and career growth
Recruit, onboard, and retain top talent
Drive continuous improvement initiatives to enhance customer experience and operational effectiveness
Use data, customer feedback, and AI-driven insights to identify case reduction, process improvement, and product enhancement opportunities
Challenge existing ways of working and influence positive change across the support organisation
Own customer challenges and escalations, ensuring timely updates, clear communication, and effective resolutions
Build trusted customer relationships and act as a credible advisor and advocate
Improve customer satisfaction, customer confidence, and long-term retention
Ensure service levels, quality standards, and KPIs are achieved
Analyse support performance data to identify trends, risks, and opportunities
Implement improvements that increase efficiency and reduce customer effort
Partner with Product, Engineering, Sales, and Customer Success teams to resolve systemic issues
Use customer and operational insights to influence product direction and business priorities
Contribute to the strategic development of support within the Korean market

Requirements

What you’ll need

Proven experience leading and developing high-performing teams
Previous experience in a customer-focused, support, service delivery, or technical support environment
Demonstrated ability to drive change and lead continuous improvement initiatives
Strong customer relationship management and stakeholder engagement skills
Experience handling escalations and complex customer situations
Strong analytical and problem-solving skills with data-driven decision-making ability
Experience using reporting, metrics, and insights to improve operational performance
Confidence using AI-powered tools and technology
Ability to collaborate across Product, Engineering, Sales, and Customer Success
Excellent communication, coaching, and leadership skills
Proactive mindset focused on accountability, ownership, and results
Fluent written and verbal communication skills in Korean and English
Previous experience leading a team in a customer-facing environment
Experience in software support, technical support, service delivery, or customer operations is desirable
Proficiency in Microsoft Office and business productivity tools
Experience with customer support or case management systems is advantageous
Degree-level qualification or equivalent professional experience is preferred
Keyloop does not require academic qualifications for this position and selects based on experience and potential

Benefits

Comp & perks

Collaborate and learn from industry experts from all over the globe
Work with game-changing products and services
Training and support to try new things, adapt to quick changes, and explore different paths
Career development opportunities and investment in employee development
Inclusive work environment and culture
Performance-based pay and benefits
AI tools training to boost creativity and productivity