Head of Customer Success – MotorTech AI

Keyloop

Head of Customer Success for Motortech AI at Keyloop, leading a growing team to enhance post-sale client journeys. Focus on methodology development and strategic implementation oversight.

Posted 7/28/2026full-timeRemote • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success methodology development and team leadership, with a strong focus on relationship management and performance metrics. Proven ability to manage complex enterprise implementations and drive team growth in a B2B SaaS or automotive technology environment.

Highest-signal resume keywords

Customer Success Methodology DevelopmentTeam Leadership and ManagementProgramme and Project ManagementRelationship Management at Senior LevelData-Driven Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessImplementation LeadershipProgramme ManagementProject ManagementPerformance Metrics TrackingEnterprise ImplementationsB2B SaaS ExperienceAutomotive Technology Knowledge

Soft Skills

Relationship ManagementSound JudgementDecision-Making

Industry Keywords

Professional ServicesMulti-Stakeholder EngagementProcess Change Management

About the role

Key responsibilities & impact

Own and develop the Motortech AI Customer Success methodology
Lead, manage and develop the CS team
Serve as the senior implementation owner for our most strategic accounts
Take structured handovers from the Implementation Consultant
Act as the primary escalation point for client issues across the CS team
Define and track CS performance metrics across the team
Represent the CS function in leadership discussions
Build and maintain strong senior relationships with key accounts
Partner closely with the Solutions Consultant and Implementation Consultant
Work with Senior Product Manager on a structured feedback loop
Liaise with the wider Keyloop Customer Success teams
Recruit, onboard and develop new CSMs as the team grows

Requirements

What you’ll need

5+ years in Customer Success, Professional Services or Implementation leadership, with at least 2 years in a people management role
Demonstrable experience building or significantly maturing a CS methodology
Track record of delivering complex, multi-stakeholder enterprise implementations on time
Strong programme and project management skills
Excellent relationship management at senior and C-level
Experience managing a team through a period of growth and process change
Sound judgement and the confidence to own decisions independently
Data-driven approach to team performance
Experience in B2B SaaS, automotive technology, or adjacent industries is a strong advantage

Benefits

Comp & perks

An inclusive environment to thrive
A culture which fosters support and unbridled collaboration
No academic qualifications required for the position
Equal opportunity employer committed to diversity