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Keyloop

Apps Support Analyst 1

Keyloop

Support Analyst in automotive technology, diagnosing and resolving customer problems. Collaborating and providing excellent support to ensure service excellence in the digital transformation of car buying.

Posted 7/28/2026full-timePrague • CzechiaMid-LevelSenior💰 CZK 486,000 - CZK 594,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities in troubleshooting and diagnosing issues, while effectively communicating solutions and guidance to a global team. Capable of coaching and mentoring colleagues to enhance customer support and satisfaction in the automotive industry.

Highest-signal resume keywords
ERP Application SupportMicrosoft SQL ServerSQL Database SkillsCustomer SatisfactionCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingProblem DiagnosisCase ResolutionDocumentationWritten Guidance
Soft Skills
Effective CommunicationTeam Collaboration
Industry Keywords
Automotive IndustryCustomer SupportPerformanceProductivity

Tech Stack

Tools & technologies
ERPMS SQL ServerSQL

About the role

Key responsibilities & impact
  • Own, troubleshoot, diagnose, and resolve problems to successful closure
  • Ensure timely escalation where necessary
  • Communicate with global team effectively
  • Document solutions and produce written guidance
  • Coach and mentor colleagues for case resolution

Requirements

What you’ll need
  • Experience of working with customers
  • ERP Application support
  • Experience of supporting customers to a high level of performance, productivity and customer satisfaction
  • Understanding of the automotive industry and specialism in one business area (Desirable)
  • Microsoft SQL server and SQL database skills (Desirable)

Benefits

Comp & perks
  • Inclusive work environment
  • Training and support for career progression
  • Collaboration with industry experts