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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provision of an excellent support service critical to achievement of Keyloop’s strategic plans
- Owning, troubleshooting, diagnosing and resolving problems to successful closure
- Communicating quickly and efficiently at all levels across a Global team
- Being resourceful and well organised with excellent analytical and problem solving skills
- Effectively coaching and mentoring colleagues for expedited case resolution
- Documenting solutions and producing written guidance on resolution steps and procedures
- Identifying training gaps in knowledge media and recommending areas for improvement
Requirements
What you’ll need- Experience of working with customers
- ERP Application support or equivalent
- Experience of supporting customers to a high level of performance, productivity and customer satisfaction
- Expertise or knowledge relating to a specified Keyloop product/module
- Investigation, analytical, problem solving and trouble shooting skills
- Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English
- Able to articulate simply complex problems or issues
- Knowledge and understanding of customer expectations
- Ability to influence and overcome objections
- Ability to interact with multiple levels of Keyloop customers and associates
Benefits
Comp & perks- An inclusive environment to thrive
- Be rewarded for your efforts
- Opportunity to collaborate and learn from industry experts
- Support for career development and progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ERP Application supporttroubleshootingdiagnosingproblem solvinganalytical skillscoachingmentoringdocumenting solutionsinvestigationcustomer support
Soft Skills
communication skillsresourcefulnessorganizationinfluencingovercoming objectionsarticulating complex problemsanalytical thinkingcollaborationcustomer satisfactionmentoring