Keyfactor

Senior Community and Engagement Manager

Keyfactor

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning
  • Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience
  • Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams
  • Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness
  • Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs
  • Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation
  • Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes
  • Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact

Requirements

  • 5+ years of experience in community management, product marketing, or lifecycle marketing, ideally in B2B cybersecurity
  • Proven experience building, managing, and scaling an owned customer or user community
  • A data-driven mindset, with experience defining success metrics, tracking community health and engagement, and using insights to continuously optimize programs, content, and experiences
  • Strong understanding of community engagement strategies, content planning, and moderation best practices
  • Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences
  • Strong cross-functional collaboration skills, particularly with Customer Success, Product Management, and Marketing teams
  • Experience supporting customer advocacy programs, including reviews, references, or customer champions
  • A customer-first mindset with a passion for building meaningful, long-term customer relationships.
Benefits
  • Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  • Comprehensive benefit coverage globally.
  • Generous paid parental leave globally.
  • Competitive time off globally.
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  • The Keyfactor Alliance Program to support DEIB efforts.
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  • Monthly Talent development and Cross Functional meetings to support professional development.
  • Regular All Hands meetings – followed by group gatherings.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementproduct marketinglifecycle marketingdata-driven mindsetsuccess metricscommunity health trackingengagement optimizationcontent planningmoderation best practices
Soft Skills
written communicationverbal communicationcross-functional collaborationcustomer-first mindsetrelationship building