Principal Product Operations Manager
Keyfactor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Contributes to the long-term vision for product operations, partnering with product management leadership to strengthen how we plan, build, launch, enable, and continuously evolve our product solutions.
- Works closely with R&D leaders to execute a product operations roadmap that drives process transformation and operational alignment across product development, cloud operations, product management, and product marketing.
- Builds, maintains, and enhances product-related KPIs and reporting frameworks—collaborating with analytics teams to ensure leaders have actionable insights to guide decision-making.
- Ensures product-related decisions, updates, and status information are clearly coordinated across teams, enabling transparency and alignment throughout the product organization.
- Translates data and qualitative inputs into insights, recommendations, and dashboards to support product and engineering leaders.
- Drives structured and scalable change management practices—ensuring product changes are communicated, understood, and adopted across the company.
- Owns and advances standardization of processes, KPIs, tools, and documentation to streamline workflows and improve operational clarity.
- Establishes and supports governance models, cross-functional feedback loops, and recurring cadences across the product lifecycle.
- Diagnoses operational issues and bottlenecks—taking a hands-on, analytical, and creative approach to identifying root causes and enabling continuous improvement.
Requirements
- 7–10+ years of experience in product operations, product management operations, or an equivalent operational role supporting global R&D teams.
- Demonstrated experience supporting or driving large-scale transformation initiatives.
- Strong technical and delivery acumen; solid understanding of software development and product lifecycle management.
- Experience with Agile methodologies preferred.
- Exceptional cross-functional collaborator with strong influencing skills—comfortable navigating ambiguity and gaining buy-in across complex organizations.
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product operationsproduct management operationsprocess transformationKPI developmentreporting frameworksdata analysischange managementAgile methodologiessoftware developmentproduct lifecycle management
Soft skills
cross-functional collaborationinfluencing skillsanalytical thinkingcreative problem solvingcommunicationtransparencyoperational alignmentdecision-making supportstakeholder engagementadaptability