Keyfactor

Channel Operations Manager

Keyfactor

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Oversee the day-to-day functionality, performance, and user experience of the Partner Portal.
  • Partner with the Business Analytics team for advanced reporting requests and data deep-dives.
  • Prepare insights that support decision-making for the SVP and VP of Channel Sales.
  • Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements.
  • Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement.
  • Provide subject-matter expertise on channel operations during cross-functional project planning and execution.
  • Implement system updates, enhancements, and configuration changes to improve usability and partner engagement.
  • Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders to identify improvements and manage a backlog of portal enhancements.
  • Develop and maintain documentation, user guides, and internal enablement materials for portal functionality.
  • Champion process improvements across channel and resale workflows to support scalability and operational excellence.
  • Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance.
  • Ensure alignment with broader RevOps standards, system architecture, and governance requirements.
  • Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures.
  • Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping.
  • Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment.
  • Maintain system rules, validation, and data governance for channel-related fields and automations.
  • Maintain accurate partner program tiering according to program rules and criteria.
  • Support program audits and ensure partner compliance with program requirements.
  • Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation.
  • Build and maintain basic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends).
  • Strong analytical skills.
  • Self-motivated with the ability to manage projects to completion with minimal oversight.
  • Able to thrive in a fast-paced, deadline-driven environment.
  • Demonstrated ability to influence, motivate, and mobilize team members and business partners.
  • Ability to use original thinking to translate goals into the implementation of new ideas and design solutions.

Requirements

  • High School diploma, or equivalent experience.
  • Strong business and technology acumen.
  • Experience managing or participating in cross-functional projects.
  • Strong knowledge of Microsoft Operating Systems and products.
  • Significant experience in a similar role.
  • Strong company software technology knowledge.
  • Significant Salesforce experience or another CRM.
  • Experience managing or working with Partner Portals or similar partner-facing platforms.
  • Proficient in Microsoft Windows and Office.
  • Strong oral and written communication skills.
  • Strong organizational, multi-tasking, and time management skills.
  • Strong collaboration skills within a team and other areas.
  • Strong interpersonal skills.
Benefits
  • Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  • Comprehensive benefit coverage globally.
  • Generous paid parental leave globally.
  • Competitive time off globally.
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  • The Keyfactor Alliance Program to support DEIB efforts.
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  • Monthly Talent development and Cross Functional meetings to support professional development.
  • Regular All Hands meetings – followed by group gatherings.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysissystem integrationprocess improvementproject managementreportingdata governancepartner program managementCRM managementSalesforceMicrosoft Office
Soft skills
analytical skillsself-motivatedinfluencingmotivatingcollaborationorganizational skillsmulti-taskingtime managementcommunication skillsinterpersonal skills