Keycafe

Customer Success Coordinator – SaaS, IoT, Sales Support, Customer Advocacy

Keycafe

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇪 Peru

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Salary

💰 $15,000 - $20,000 per year

Job Level

JuniorMid-Level

Tech Stack

IoT

About the role

  • Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
  • Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
  • Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
  • Negotiate renewals, close expansion deals, and encourage referrals and reviews.
  • Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
  • Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
  • Own your day — plan, organize, and execute outreach with discipline and precision.

Requirements

  • 2+ years of customer success, account management, or sales experience.
  • Confident, clear communicator with excellent English (verbal and written).
  • Highly organized, disciplined, and able to self-manage in a remote environment.
  • Strong analytical and mathematical aptitude to manage customer expenses and upgrades.
  • Entrepreneurial mindset — motivated by commissions and personal accountability.
  • Collaborative, adaptable, and comfortable working across departments.
  • **Nice to Have**
  • Bachelor’s degree in business, communications, or related field.
  • SaaS/IoT experience or familiarity with subscription-based business models.
  • Previous success in customer advocacy roles (e.g., collecting referrals, case studies, or testimonials).
Benefits
  • Base salary: **$15,000 – $20,000 USD annually**, plus **uncapped commission** with expected OTE of **$25,000 – $40,000 USD**.
  • Fully remote role with flexibility to manage your own schedule.
  • Great team culture with global collaboration and knowledge sharing.
  • Training and professional development opportunities.
  • Be part of a fast-scaling global SaaS/IoT company with tangible real-world impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementsales experienceanalytical aptitudemathematical aptitudeSaaSIoTsubscription-based business modelscustomer metrics trackingupselling
Soft skills
clear communicatorhighly organizeddisciplinedself-managemententrepreneurial mindsetcollaborativeadaptabletrust-buildinglistening skillsnegotiation
Certifications
Bachelor’s degree